Home Energy
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Buggy webpage and admin process. Not the slickest of experiences.
Had to speak with online agent to get the account balance refreshed despite inputting meter readings and one billing cycle having elapsed. Customer experience since transferring across has been 'kinda' clunky. The account transfer itself was straightforward but their webpage seems to function with delays built in. Webpage meter readings has double entries under Electricity. Input fields for an "Register S (Unit)" and a "Register Unit ()" which I was told were initially there as part of the transfer administration process, but they're still there >6 weeks into the contract and both fields are active, so you're left scratching your head as to which field is where you should be inputting your readings into. This was raised with them a month ago, but nothing's been done about it despite receiving assurances. Main point of contention is how they changed prices with one day's notice. Advertised unit price and standing charge per fuel type only lasted for a couple of weeks then prices were increased. Sent an email with no other prior notification that this was due to happen. Raised with them and their response after chasing them twice, was less than gracious. Effectively I was told - 'if you don't like it, you can leave'. I can't say I'm overly impressed with HomeEnergy as a provider. Overly simplistic with a lot of the fine details left out. Ultimately it's there in the account documents but their website leaves a little to be desired, with quirks that haven't been ironed out. One would think as a smaller provider, they'd want to get the details right, especially after a customer has pointed out issues that cause anxiety and ultimately too much customer involvement to clarify.