Problemls sorted
Not the fastest answering the phone but better than a robot.delt with my question fast and efficiently.and very competitive with their prices.
4.2
Great
272 reviews
5-star
4-star
3-star
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1-star
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Review summary
Home Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Rhea was great
Rhea was great. Answered questions promptly and was very helpful and professional in resolving my issue
Another falsehood.
Another falsehood. They tell me I will save gbp250 per year by paying the cheapest available price for an electricity only deal they offer me but the unit kwh rate and the daily charge are both higher than I currently pay so how will this deal save me money? Answer IT WONT. so don't believe anything they tell you is my advice. Got this via Money Saving Expert, so same applies to them! Useless both of them!
Speedy & helpful email response to aβ¦
Speedy & helpful email response to a problem submitting metre readings on line. Only loses a star because of the problem with the website making the enquiry necessary in the first place.
Company details
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Contact info
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Website
homeenergy.co.uk
All reviews
272 total β’ Write a review
Showing 101 - 110 of 268 reviews
MA
quick response and helpful
quick response and helpful
Date of experience: November 27, 2024
IM
Good communications from Keiran
Good communications from Keiran - very helpful and explained things clearly. Unfortunately I'm unable to get my gas meter (outside) connected to my smart meter (inside) which seems strange in this day and age, but it was the same with my previous supplier, and not exactly Keiran's fault!
Date of experience: November 26, 2024
c
customer
US
Help with my enquiry
When I needed help with my account it was Kim who responded. She was always prompt and professional and helpful with her replies (emails) and kept me informed of any action being taken. I also got notification emails from Home Energy confirming their action which was reassuring and very efficient. I would recommend Home Energy to anyone switching suppliers, their customer service is excellent.
Date of experience: November 25, 2024
GB
I stupidly entered wrong reading for myβ¦
I stupidly entered wrong reading for my lecky meter, would have gave a bill for Β£1800, Hiron sorted it, well done?
Date of experience: November 25, 2024
B
AVOID
company did a estimate due to me not sending readings on time, they came back with three times the amount i use in a month for 3 days, took serveral weeks to have that debt removed. now they added another debt saying its from previous company before switch which is impossible as i was a new tenant and i paid it off even though i should not have had too. AVOID THIS COMPANY i am forced to pay this debt again
Date of experience: November 22, 2024
MJ
Outstanding Service
Outstanding service and quick reaction from Hiren, Team Home Energy. Thank you very much.
Date of experience: November 21, 2024
go
QUICK SATISFACTORY ANSWER
QUICK SATISFACTORY ANSWER
Date of experience: November 20, 2024
DJ
What a great company were very helpfulβ¦
What a great company were very helpful all the time I was with them especially Naz unfortunately I decided to leave because they didn't have a fixed deal suitable for me when the winter fuel allowance was taken away by this despicable labour government, would thoroughly recommend them Dave Haffenden.
Date of experience: November 20, 2024
B
Easy switch to Home Energy
Easy switch to Home Energy, great prices with no exit fees. Easy to submit meter readings online. Easy to get in touch (used chat service) was able to get estimate on when my smart meter would sync up with new supplier. Was able to change my Direct debit date
Date of experience: November 20, 2024
CR
Great service and assistance from Hirenβ¦
Great service and assistance from Hiren who was able to quickly resolve my problem.
Date of experience: November 19, 2024
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