HO
Home Energy
View company profile →
Panic over!
Had an email saying I'd submitted a wrong meter reading and to get in touch. I did so the next day (after a sleepless night due to my account showing I owed thousands of pounds) and spoke with Kadar who was calm, knowledgable and put me at ease. He identified my issue straight away and talked me through what I needed to do in order to get the correct reading (I was pressing the wrong button on the smart meter). My issue was dealt with it in a fast yet professional manner and resolved then and there. Really pleased with the customer service from Home Energy - definitely recommend!