Home Done Reviews

Completely satisfied with my purchase

Presented on the pictures as if it’s delivered complete / half complete. Arrives in bits with 150+ screws. Instructions poor and in some cases you cannot physically perform the suggested tasks to complete the build. Had to stop half way through and resign to throwing it away.

I am really happy with my purchase of the Sofa bed. Great communication, fantastic price and fast free delivery. Really well made and very easy to assemble (putting the legs on). Don’t hesitate to buy from home done.

I brought a corner sofa from them, a grey cord sofa it’s arrived in August 2024 it is now June 2025 and the sofa has sunken and dropped, you only have 30 days to have the sofa replaced, I do not advise you to buy any goods from this company, there was also difficult difficulties with Delivery in the first place, extra charges I feel hidden and misleading

Asked for the order to be cancelled I asked for an order to be cancelled within moments of the original order. Despite this, they still sent and promised that if I refused they would offer a full refund. 5 months later I am still without the promised refund and now they are withholding a £33 charge that Klarna made due to reporting the item as returned. This is despite an email on file stating they will provide a full refund. Whilst the prices may be good, the service is absolutely shocking. Avoid at all costs as I now have to

Terrible company! Avoid at l cost. Ordered wardrobe, was delivered scratched, missing shelve, mirror chipped on the top corners. Customer service don’t care. Can’t speak to anyone and when you do you are best of speaking to your wall. Cheap poor quality. Do not recommend.

Awful Experience – Poor Quality and Service We ordered a 2-piece sofa set from Home Done, but only received one piece. We're still waiting on the second. Two days after getting the two-seater — and after getting rid of our old sofa (we’re a family of five!) — my husband sat on it and we heard a loud ripping sound. The bottom of the sofa had come apart where the staples had come undone. My husband only weighs 10 stone, so this shouldn't have happened at all. We contacted the company right away, and they had the nerve to tell us it was “wear and tear” — after just 3 days of light use! It's clearly down to poor build quality. Now we’re left with one broken sofa, still waiting on the second one, and a replacement could take weeks. To make matters worse, we’re moving house this Saturday — the added stress is just unbelievable. Shocking experience overall. Poor quality, poor customer service, and no urgency to fix their mistake. Would not recommend Home Done to anyone.

Very good customer service. Very prompt in responding to a query re: delivery. Would use again.

Lovely sofas, great price and all backed up by some first class customer and after sales service. Highly recommended 🌟

This has to be the hardest thing I have ever assembled and i have assembled many many items in the past, the instructions were really poor, diagrams were not clear, information in them were bad not clear enough and too small, holes not lining up were they should. Fixings too small to handle kept dropping them not designed for builders hands. Even tho gloves were supplied but, they were too small for my hands and I would never be able to handle fixings with them on, so I ended up cutting myself many times on the razor sharp tin. I have managed to build the shed but, not happy with the quality of it. I won't be recommended you. Sorry this is negative about your product but, it really is poor.

Speedy delivery

Good good quality, my wife are happy, all okay 😆

If I had a choice to leave 0 stars that would be the one I choose. I got my sofa delivered. The men left before it got taken out the packaging, they drove off. I removed all packaging. It's not what I wanted at all. I've tried to return this multiple times. They have said they will collect if I pay over £100. Baring in mind I paid the £90 delivery. So how they can justify paying more to collect,than drop off I do not know. They block all bad reviews on social media. Awful company. Please avoid. I don't want anyone else going through what I have had to. Nothing but stress and upset.

Ordered a corner sofa and a swivel chair. Cancelled the delivery of the swivel chair and received a refund. After the delivery drivers dumped the delivery on my drive when I was not at home, Home done insisted that they had delivered the swivel chair and demanded payment - They were rude/aggressive and threatening with a debt collection company.

I ordered before reading the reviews and was a bit nervous after seeing them. I received the package in less than 48 hours and am really happy with the quality. No complaints at all.

Delivery of product excellent. Ordered online on Sunday. First Parcel arrived on Monday and the second on Tuesday. Tracking advised that emails and texts had been sent prior to delivery but I did not receive any of them! I bought a double roofed,aluminium and polycarbonate gazebo. I am still in the process of assembling it solo and should have it completed the next dry day I get. Excellent value for money. Very impressive and stylish piece of garden furniture. Looks even better than in the online photo.

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I received my sofa 3 weeks late. With no communication between that 3 weeks until the day before delivery. So had no sofa. Then it isn’t how it is pictured colour wise, it is grey but a dark charcoal grey (bishop U shape). Didn’t come with chrome legs, very very hard cushions (seating/main) back rest cushions are ok, footstool was broken on arrival. Took 3 months to replace a footstool of which then came in a different shade of grey (blue/grey) so didn’t match the sofa at all. Now being told we should have refused delivery, because at 7:30am that’s what I was doing rushing to get it unpacked and see if you had the right colour. Not. And now to top it off I’m being asked to send videos of the sofa and explain what is wrong when I’ve been sending emails since February about this sofa. I tried to withhold my payment on my credit card but they keep making things up to my card company on why they should have the payment after all this messing around. I have told them to come and pick the sofa up but I’m getting nowhere with them. WOULD ABSOLUTELY AVOID THIS COMPANY AT ALL COST FOR SOFAS. THEY ONLY WANT YOUR MONEY AND ARE NOT INTERESTED IN RECTIFYING THEIR PROBLEMS.

This was a garden hammock we ordered, as it was a heavy item we were told we would be advised on delivery but heard nothing so it just turned up at the door at 36kgs. Even worse the sun shade cover didn’t fit as it was 4” to short so useless. After me having to provide video proof I was offered £10 refund FOR NOT HAVING A COVER AT ALL or they would try to get another cover. AFTER OVER A WEEK AND SEVERAL EMAILS THEYRE NOW JUST IGNORING ME COMPLETELY!