Home Done
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Awful Experience
Awful Experience – Poor Quality and Service We ordered a 2-piece sofa set from Home Done, but only received one piece. We're still waiting on the second. Two days after getting the two-seater — and after getting rid of our old sofa (we’re a family of five!) — my husband sat on it and we heard a loud ripping sound. The bottom of the sofa had come apart where the staples had come undone. My husband only weighs 10 stone, so this shouldn't have happened at all. We contacted the company right away, and they had the nerve to tell us it was “wear and tear” — after just 3 days of light use! It's clearly down to poor build quality. Now we’re left with one broken sofa, still waiting on the second one, and a replacement could take weeks. To make matters worse, we’re moving house this Saturday — the added stress is just unbelievable. Shocking experience overall. Poor quality, poor customer service, and no urgency to fix their mistake. Would not recommend Home Done to anyone.