Home Done Reviews

I bought a table tennis table and it is really good quality. I was kept up to date with regards when it was going to be delivered and Home Done were very accommodating when I had to cancel the initial delivery date at very short notice. Really pleased with the entire service from ordering through to the final delivery.

We ordered a wardrobe on 8th April and received a completely different piece of furniture — wrong size, wrong finish, nothing like what we paid for. We contacted customer service immediately, but here we are on 6th May with zero resolution. No refund, no return arranged, and no proper communication. It’s like customer service doesn’t even exist. This is clearly a scam. They take your money, send you something random, and then ignore you. Absolutely disgraceful. Avoid this company at all costs. Do not trust them with your time or money.

I wish there was a zero star! Bought a couch, it took just over a month to arrive. When it did, it was in good condition but very hard and smelt really bad, like damp mould. We sent it back after one week. They came to pick it up and said they would refund us monies £169 as there was nothing wrong with it, even though we said it smelt. They said it didn't. Everyone who came into the house could smell it immediately. It's been a month now and we've still not received our refund.

Very good choice

Happy with product and delivery. It came in 2 delivery's. Which I wasn't expecting. Rang home done. Good communication. Went smooth.

Really happy with my purchase and it was also delivered super quick. Would recommend and buy again. Thank you 😊

If I could give these people nil stars I would. The customer service is absolutely diabolical. They sent me faulty goods and don't seem to want to do anything about it. I will never buy from them again.

Terrible Quality and Even Worse Customer Service I ordered white gloss units for my clinic, and when they arrived, my builder assembled them—only to discover the quality was absolutely shocking. For something that wasn't cheap, I expected much better. I've been trying to get a refund or exchange since January, but have gotten nowhere. My emails are ignored, and no one is taking any responsibility for the poor-quality products they sent. The customer service has been appalling, and I’ve never experienced such a lack of accountability. I would never buy from this company again—completely disappointed and still furious about the whole experience.

Easy to order and devlivered on time

Very helpful friendly delivery team

Excellent quality quick delivery

Was very easy to assemble, no issues with alignment etc

Great service and communication

I was very happy with my purchase I was kept up to date with it's journey and was able to track my parcel, it arrived in the time I was quoted and the driver was very polite.

Do not buy from this company they falsely advertise and returns are a sham...wouldnt give it a single star..takes forever for email reply waste of time phoning customer service its useless

Arrived when they said took 2 arm chairs into my room clean and tidy workers would recommend to others

Easy to use and understand Web site . Extremely quick delivery. Product is perfect for my needs ❤️

The sofa delivery guys were lovely! I could track them and they also called me when they were nearby. They asked my what room it's going in etc and they were having a laugh and a joke with me about Netflix! Unfortunately I also bought a rug which was delivered by Yodel a free weeks earlier and I had nothing but trouble with the delivery due to it going to the wrong address and they couldn't tell me where. Homedone also just kept telling me it had been delivered when it hadnt Thankfully my neighbour had it and dropped it off but I won't be ordering smaller items again through companies that choose Yodel to deliver. Sofa is fantastic tho, good price and again, superb delivery guys.

Item bought was sent very quick, and I was kept informed of delivery. Best price. Packaging 📦 was first class. Recommended to all buyers for using this company.