Home Detail Reviews

Quick service Good quality for the price I will being dealing with them again.

Inflexibility in delivery date required/offered so I unfortunately had to ‘bite bullet’ on date & make arrangements for delivery ‘prior’ to 2 week holiday - causing significant re-arrangement by myself to accommodate… so quite a disappointing customer experience thus far. :-/

I ordered the Edward green couch on Wednesday and it was delivered on Friday. The whole process was very easy and efficient. Love the couch, good quality and easy to assemble. I would certainly buy from this Company again and will tell all my friends how good the experience was.

Great price and really fast delivery. I Would recommend portable AC unit

Helpful staff, quick delivery date. Very good price.

Home detail thank u for ur quick response Having ordered some garden furniture we were short of 2 corner metal legs I emailed the company and they sorted it really quickly great service definitely recommend them

Delivered on time I was thinking I would need to get someone in to put it together but I found it so simple even for a 76 year old really pleased with it

Easy to order and track delivery

Such amazing service. I bought a sofa and the quality is amazing, assembly was super easy. The company rang me the day before to confirm delivery and then they rang me again about 30 minutes before delivery. Couldn’t recommend enough

I shopped around for the sofa bed I wanted & Home Detail offered the best price. They kept me up to date with every step of the delivery process. The sofa bed is perfect, really good quality & simple to put together in a matter of minutes. Have shopped with Home Detail before & will do again, highly recommended.

Delivery was super quick (Paid for express one), the sofa is amazing and super comfy!

I have given them time to respond and with no response, I have resorted to posting this due to the lack of care and response from Home Detail and their Customer Service. I made an order for a bed and with such price should expect quality and comfort. However, my bed was not fit for purpose. I have images to prove this. 1. The headboard had broken after a having it put together and slept in for a few nights and had actually caused me to hurt myself when attempting to lean on it. 2. The bottom panel came broken, probably during Transit 3. The mattress I have does not exceed the recommended size to allow for the headboard to fit (so that rules out that the headboard is broken due to a too big of a mattress 4. The centre piece does not even align when the gas lift (surface of bed) comes down to rest which caused the bed to be unstable/rocky. I contacted Customer service, however, after a few weeks of conversation, they could only offer a £35 refund + replacement of the damaged parts. Since this offer, i had replied and have not heard back… This is awful behaviour especially from an online retailer, the offered refund is ridiculous as the bed is clearly not fit for purpose. This is utterly frustrating and Home Detail should be doing better to satisfy their customers, especially first time buyers. I would much appreciate a response from the company or to talk to a manger.

Great service and happy with the product

The sofa back bit did not fit properly

Ordered on line. Good price. Fast response via e mail. Contacted me by phone to confirm delivery address

Kept me informed and up to date on delivery and times. Even had a phone call from Holly! Very good service and delivery. Would order again from this company.

Really lovely sofa was easy to put together. Slight issue with not being able to put in one of the screws in the legs due to mis alignment. Not sure what to do about that. Looks great in my lounge!

I am having problems with delivery as the app for FedEx is not allowing me to either sign digitally or leave a message to deliver next door. They are not doing as they are stating l can do and have said would deliver today before 6pm and it is now 6.40pm and no delivery!

Great communication, fast delivery and good quality items. Very happy after having a bad experience with a more well known website, trust reviews you read.

Easy to order reasonable prices delivery's OK nothing to complain about really