Quick service
Quick service Good quality for the price I will being dealing with them again.

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Quick service Good quality for the price I will being dealing with them again.
Inflexibility in delivery date required/offered so I unfortunately had to ‘bite bullet’ on date & make arrangements for delivery ‘prior’ to 2 week holiday - causing significant re-arrangement by myself to accommodate… so quite a disappointing customer experience thus far. :-/
I ordered the Edward green couch on Wednesday and it was delivered on Friday. The whole process was very easy and efficient. Love the couch, good quality and easy to assemble. I would certainly buy from this Company again and will tell all my friends how good the experience was.
Great price and really fast delivery. I Would recommend portable AC unit
Helpful staff, quick delivery date. Very good price.
Home detail thank u for ur quick response Having ordered some garden furniture we were short of 2 corner metal legs I emailed the company and they sorted it really quickly great service definitely recommend them
Delivered on time I was thinking I would need to get someone in to put it together but I found it so simple even for a 76 year old really pleased with it
Easy to order and track delivery
Such amazing service. I bought a sofa and the quality is amazing, assembly was super easy. The company rang me the day before to confirm delivery and then they rang me again about 30 minutes before delivery. Couldn’t recommend enough
I shopped around for the sofa bed I wanted & Home Detail offered the best price. They kept me up to date with every step of the delivery process. The sofa bed is perfect, really good quality & simple to put together in a matter of minutes. Have shopped with Home Detail before & will do again, highly recommended.
Delivery was super quick (Paid for express one), the sofa is amazing and super comfy!
I have given them time to respond and with no response, I have resorted to posting this due to the lack of care and response from Home Detail and their Customer Service. I made an order for a bed and with such price should expect quality and comfort. However, my bed was not fit for purpose. I have images to prove this. 1. The headboard had broken after a having it put together and slept in for a few nights and had actually caused me to hurt myself when attempting to lean on it. 2. The bottom panel came broken, probably during Transit 3. The mattress I have does not exceed the recommended size to allow for the headboard to fit (so that rules out that the headboard is broken due to a too big of a mattress 4. The centre piece does not even align when the gas lift (surface of bed) comes down to rest which caused the bed to be unstable/rocky. I contacted Customer service, however, after a few weeks of conversation, they could only offer a £35 refund + replacement of the damaged parts. Since this offer, i had replied and have not heard back… This is awful behaviour especially from an online retailer, the offered refund is ridiculous as the bed is clearly not fit for purpose. This is utterly frustrating and Home Detail should be doing better to satisfy their customers, especially first time buyers. I would much appreciate a response from the company or to talk to a manger.
Great service and happy with the product
The sofa back bit did not fit properly
Ordered on line. Good price. Fast response via e mail. Contacted me by phone to confirm delivery address
Kept me informed and up to date on delivery and times. Even had a phone call from Holly! Very good service and delivery. Would order again from this company.
Really lovely sofa was easy to put together. Slight issue with not being able to put in one of the screws in the legs due to mis alignment. Not sure what to do about that. Looks great in my lounge!
I am having problems with delivery as the app for FedEx is not allowing me to either sign digitally or leave a message to deliver next door. They are not doing as they are stating l can do and have said would deliver today before 6pm and it is now 6.40pm and no delivery!
Great communication, fast delivery and good quality items. Very happy after having a bad experience with a more well known website, trust reviews you read.
Easy to order reasonable prices delivery's OK nothing to complain about really
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.