Amazing Service
Cannot fault Home Detail so perlite and very professional, always there to help. Kept well informed on delivery the guys couldn’t of been nicer… Many thanks

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Cannot fault Home Detail so perlite and very professional, always there to help. Kept well informed on delivery the guys couldn’t of been nicer… Many thanks
Very good all round
The sofa was poor quality fir the price ive paid ive been in touch and asked to return photos were included decided by the pictures online
Easy to order quick delivery value for money
The garden furniture I bought was flimsy paid £444 and in places like B&Q,home bargains you can pick it up for £250. Also took 2 hours to make it so many screws in the had to pay someone professional to put it together. After using it for a day I emailed them back that it's really cheap quality furniture and i had to pay someone to put it together (cost me £70 in labour)I said I would like to return it emailed them backwards forwards they said I have to take it all apart find the original packaging and send it back so I have to pay someone else to take it apart and find the original packaging honestly don't use these cowboys.
Easy to order. Was done within a few minutes.
Great service. Value for money
From the ordering process to delivery was excellent, I called to request a delivery on a certain day and the customer services were awesome and sorted it over the phone, the updates on delivery were fantastic, delivery guys were great and I’ve just assembled with ease with good instructions and even down to the Allen bit and ratchet supplied, lastly the quality was spot on and I would recommend to anyone and will definitely recommend to friends & family.
Good product and good customer service
Excellence service and fast delivery
Delivery was prompt. Driver was extremely pleasant, and seeing I was disabled offered help with my delivery. He checked with me if it was ok to come into my property and placed the delivery where I asked. Very courteous and helpful gentleman. Well done to him
After being let down by someone else we ordered a 9-seater sofa set with fire pit table and it is brilliant. They were excellent communicating around the delivery and when one of the cushions was missing they got the replacement out to us within the week. We’re delighted with it!
Very pleased with the product. Well constructed, easy to assemble. Very comfortable. Purchase was easy and delivery swift.
Ordered easily, delivered on time, small issue dealt with immediately. Chair is just what I wanted Thank you
Delivered on time by very pleasant young man, the recliner was put together easily and looks good value for money.
lovely bed settee great price quick delivery
Great comms Friendly and efficient service Great patio set - well made and easy to assemble
Good service
05/07/2024 Trouble free experience
Great customer service from Holly.
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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