I ordered 4 chairs and so far they look…
I ordered 4 chairs and so far they look good we haven’t built them yet.

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
I ordered 4 chairs and so far they look good we haven’t built them yet.
Great service by Holly very helpful. Good company to purchase from.
Ordered an armchair..delivery was very quick.Chair came packaged well,easy to assemble and really lovely.I am very happy with the service...excellent.
Great service. Communication was great, and the furniture is as advertised. Would recommend. Delivery company was great too.
Brilliant price, service and exceptional delivery.
From order to delivery very fast. Ordered Tuesday night, delivered Thursday. Not used but looks good and feels sturdy.
Fast delivery and great bed
Great service, prompt delivery, happy with purchase and kept up to date with delivery times, can’t fault them.
Amazing customer service. Actual human interaction and not a robot like other companies. Holly was pleasant and proactive, she even sent me an email confirmation 10 mins later giving me further peace of mind.
Very friendly driver, he put parcel in my hallway for me x
Absolutely amazing service
quick delivery
I purchased a sofa bed from the website and it arrived in good time, well packaged and at a reasonable price. Happy with the quality of the item and the whole purchasing process went well.
Very professional very polite very fast at delivering fantastic service definitely worth five stars
Delighted. I couldn't be happier with the product and the service.
Very fast delivery, emails sent to confirm delivery etc. Item purchased was exactly as described.
I wasn't informed when the delivery will be made. Website said 10 days. They dumped the 30 kg heavy and awkward shaped parcel on my neighbour and left without giving a days' notice. I had no chance to organise storage. Inconsiderate!!!!!
Terrible customer service. We bought 2 chairs, one went together perfectly the other was faulty. They refused to have it replaced and just offered us a replacement bar. Kept asking for more and more photos. Waste of £100. Very poor quality.
The fabric was sewn too tight, could not pull down far enough, it's all creased up at the sides. The nuts do not turn on the screws, had to buy our own. All in all it looks very shabby for what we paid. Would not deal with again.
Great customer service- quality product. Now enjoying sitting out in garden in the sun in comfort
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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