Excellent thank you 🤩
Excellent thank you 🤩

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Excellent thank you 🤩
Excellent service. Delivered promptly.
The sofa was broken on the back side
Fantastic customer service give when my product became faulty after purchasing the item. Would really recommend!
Good quality and a reasonable price. Delivery time was quick and the delivery company who delivered sofas were polite and helpful. Everything went well as I expected. Thank you for your excellent service.
The delivery team were great but coupling it looks very tricky, I'm still struggling to fix the arms and the two sofas together. I hope i get a reply or help from the company, thanks
Delivery was quick. Informed at every stage. Delivered earlier than anticipated. Delivery team were fantastic, friendly and respectful. Sofa bed is heavy, came in two packages. Definitely requires 2 people to carry. Very easy to assemble. Only required a Philips screw driver and an enthusiastic wife! Took less than 10mins to assemble. Sturdy construction. Sofa and bed comfortable for me, wife says bed is a little firm for her. Looks great in our office and will accommodate one tall larger visitor or a tall thin couple with ease. I look forward to my first night using it as the huffy bed! Thank you!
your chair turned up on time and was in good order put together in 15 minutes. only 1 problem 1 leg screw not in line but sorted very please with service and it is British good match with other chair dan butler
Delivery communication excellent and came on time. Good value and reasonably easy to assemble (2 people). Very comfortable.
Quick delivery. I haven't opened the box yet because its for my sons new flat which he hasn't moved into yet.
Sofa chair met expectations. Great value for money and easy to assemble. Also delivered on time as promised. I will definitely purchase from them again.
Good quality and value for money .
Quick, efficient delivery and lovely garden furniture.
Got an air fryer in May from this seller through Amazon and it stopped working in August - the seller doesn’t seem to understand that under section 75 of the consumer act they are responsible for ensuring I can return the item AT NO COST TO MYSELF. Yet they expect me to buy bubble wrap and cardboard for a faulty item to be sent back stating that if it’s not packaged is the way they say I’ll incur a fee for the courier rejecting collection. They also said they expect customers to keep the box incase “you change your mind” about the product. I didn’t change my mind. It stopped working. If you expect boxes to be kept months after for such issues then this says a lot about the quality of your products. I employee anyone thinking of buying through this seller to be very cautious. They sell poor quality items with an almost impossible returns policy unless you like paying out of your own pocket.
Fast delivery
The product was good but there was a problem with the delivery whereby one of the 4 boxes was so damaged that it was impossible to tell whether all of the parts were there and undamaged so I had to reject delivery. No fault of theirs. Customer services at Home Detail were brilliant in resolving the matter as quickly as possible and supplying a replacement. They also refunded the express delivery charge which I had paid. Prior to the delivery problem they had been quick and efficient in dealing with the order so well done them - not so the delivery company!
Good quality furniture and great customer service
great service
Great website and easy to order. Delivery time was brilliant and fast. Sofa bed was easy to assemble and really smart. Highly recommend.
Helpful and Great Service.
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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