Above and beyond customer service.
Above and beyond customer service. Thank you, would definitely use again

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Above and beyond customer service. Thank you, would definitely use again
Fast delivery, great product
Great prices and the delivery was great too. Excellent communication keeping me informed all the way from ordering my sofa bed to delivery.
Great service. Ordered and delivered in around 24hrs. Great wee sofa bed.
Everything
I ordered a Indiana Faux Leather Sofa Bed With Cupholder Tray, Black Faux Leather at 10pm on Monday night and it was delivered to my door by 3pm on the Wednesday. Fantastic. The driver was polite and offered assistance to carry it to the room but it was light enough to carry myself. The sofa is ideal for my gamesroom. It was easy to assemble and comfortable enough for occasional use which you would expect for this good price.
Fast delivery, furniture was so easy to assemble that I was able to do it alone. Looks perfect!
Great service
Excellent service all round
Super delivery drivers very helpful
I ordered a wonderful bed settee from Home Detail,they were very helpful on the phone,and called me soon after I placed my order, to tell me when the deliver would be,which was really good
Smooth delivery very polite delivery men
Just putt my chairs and table together very nice packaged well no problems on the ordering delivery was second to none the driver putt it where I told him I wasn’t at home at the time so easy to Assemble great company to deal with I would not buy off no one else I would 100 percent buy again from MR and MRS fellows
Excellent service, from order date to delivery in 3 days.
AVOID! Absolutely horrible customer service. Ordered a sofa 2 weeks ago. Original delivery cancelled due to cyber strikes. Have tried to re arrange delivery but customer service team have gone radio silent. You will be out of pocket with no order. Avoid at all cost.
Superb company to deal with. Excellent communication from start to finish. Missed 1st delivery but 2nd delivery was easy to arrange with no issues. Item was as described in A1 condition,very pleased all round.Would definitely use again!
Did not realise the sofa had to be put together or would not have ordered it had a big struggle living on my own
Unbelievably quick delivery and beautifully packaged! The product is of extremely good value with full instructions for usage!
Arrived early morning ,phone call one Hour before delivery .very professional delivered with care .thank you .love my new sofa bed .great product for the price easily put together.
Very pleased with the chair. Very good value . Comfortable and looks good. Delivery was quick and efficient. Easy to assemble however noted that the holes for the front legs were not well made . This was fixable but perhaps need to be aware of this. Would certainly order from Home Detail again.
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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