Home Detail Reviews

The item details for the sofa I ordered said minimal work to the sofa, by this I presumed they meant I had to attach the legs which was fine. But it's much more than that, I have to construct the sofa myself, which I am unable to do due to my age and arthritis. I have had to ask around for somebody who can do this job for me. I ordered a chair from B&Q which arrived ready apart form the legs needed to be added. I would like to point out this chair was considerably cheaper than chairs on your website.

Sent two sofas. As soon as we saw the boxes we said to the delivery team you can take photos of them before you leave. Opened boxes one sofa had a mark down it corresponding with damage on box. Second sofa stitching had all come away. These items are either rejects or customer returns. Be warned before you buy. Took me two weeks to get them to come and collect. I think they thought if they messed me around long enough I would just accept. Never going to happen.

The lady on phone was very helpful in organising the delivery date to come on time.

Deliver guys were both polite willing to help. Respectful of my property and placed boxes exactly where I wanted them. No damage to boxes. Very quick turn around from ordering to delivery. Arrived at the start of the slot which was great as it meant I didn’t have to stay home all day awaiting them

Very professional and friendly company to deal with. Communication was excellent. Unfortunately we paid for express delivery but the delivery company could not deliver on time. No problem at all contacted Home detail and staff sorted a new delivery date and refunded the £20. Excellent service.

It is a replacement after a bad experience, now it looks ok, not too much creaking sound, but a litter bit. the original sofa make creaking sound and collapsed. they redelivery a new base for me and they didn't take the original sofa base, I need to contact the dispose compony with additional 70 pounds myself. I will keep using it. But the price is not very high, so if you expect a very good quality sofa, you may choose a expensive one. this price seems only can have this quality.

Bought reclining sofas. 2 months later the recliner mechanism messed up. They offered me 60quid. Not very happy

Easy to order, smashing sofa bed, brilliant price, very quick delivery well pleased

Great product, great price, good communication throughout and delivered quickly.

Quality shocking still waiting for a refund and for them to collect the two sofas

Great company to deal with. Delighted with my sofa. Delivery gents Darren and partner were extremely professional. Thank you. Kym Rose

I found the perfect chair at Home Detail perfect for my rehab after hip operation. Until the delivery never happened contacted them and they gave me another date which again never happened I don't blame them for this but there was no updates given. When I couldn't wait any longer I called them and asked for a refund which they agreed to straight away they didn't try to remedy the situation. I may have held on if they had confirmed another delivery date the carrier let them down

Ordered an item that said it was in stock online, only to receive an email the following day to get an email telling me I would be getting a refund because the item wasn’t in stock.

Quick easy service fast delivery

Very good quality furniture. From purchasing to delivery was very quick indeed . Just didn’t seem to be any communication about when it was going to be delivered which led to the item having to be left at the back door because no one was at home .

The customer service of this small business puts the larger company's to shame. Excellent in their contact with customers and after sales support was great.well done

Delivered on time and very helpful , sofa well packed and easy to assemble , recieved regular updates about the delivery , great service all round

Excellent service from Delivery team, thanks

Good communication and quick delivery

good product, delivered competently, and easier to put together than I thought, although getting the arms on the slots provided was a bit tricky