Delivery was earlier than was said
Delivery was earlier than was said, excellent service, excellent tracker, driver rang 30 mins before arrival

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Delivery was earlier than was said, excellent service, excellent tracker, driver rang 30 mins before arrival
Very happy with the product which we thought was good value for money. The packaging was damaged but not the goods fortunatelyt
I bought their dehumidifier and it’s great. Very helpful staff over the phone advised me what size to buy.
Awful customer service - inflexible and unhelpful Quotes of policy like robots
I have to give a review as this company, that I have never used before have been fantastic. Such good service from start to finish, friendly helpful and polite. I had to call initially with a query, charmingly dealt with and my mind put at rest. What a quick delivery time from when I ordered my sofa to arrival, with no hidden delivery fees. Always updated on delivery progress and lovely helpful delivey guys when it arrived. What a hassle free experience, 5 stars from me! Thank you!
Company were great to deal with but sadly the product was not. Efficient communication about the return
I ordered a Langfor sofabed and it got delivered the next day! Everything was super quick and easy
All right 😀😀😀😀😀
This is the second (identical) garden sofa set I’ve bought from Home Detail. I liked it so much, I’ve doubled up. I am just as happy with the service and product as I was the last time. Ordering was easy, communications regarding delivery was brilliant and product is perfect. Pity the sun has done a disappearing act.
on time delivery.
delivery on time, product easy to assemble
Really poor quality sofa. Wasn’t expecting much but the quality is atrocious and the cushion covers are not even stitched properly. And holes between stitches. Horrible
Quality is not not good.Broken wood underneath.Cannot tightened properly.Also hole wasn't right place.It was difficult to adjust.
Easy purchase process. Delivery on time, great product , especially for the price. Exactly as described. Mattress on a but thinner side but sofa bed will be used only occasionally for the guests so nothing that a good mattress topper couldn't solve.
No hassle great experiance
Briliant service. Couldn't ask for any better. We bought corner sofa bed, which was for a good price itself and very nice quality. It's been promptly delivered within time slots. Excellent service.
Go service and very helpful on phone
Good looking sofa bed but very very uncomfortable and poor quality! Literally I can feel the wooden frame whem I'm seating on it.
The only reason get 2 stars as was a quick delivery but the item came damaged, many chips within the frame and the main bit is literally snapped off.
The delivery driver was very helpful and the sofa was even better than expected. The quality is great and easy to put together. The only problem was not being told if it was an am or pm delivery . Apart from that highly recommend.
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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