Great product
Great product Excellent value for money Quick delivery Easy to assemble

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
11 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Great product Excellent value for money Quick delivery Easy to assemble
Plenty of information about delivery, it arrived on time as expected and lovely delivery men.
Hi great experience delivery on time very helpful driver would definitely recommend
Lovely sofa
After a bad experience with Probreeze I decided to opt for the reasonably priced oil radiator from Home Detail. Delivered within 7 days via Fed Ex, set up and working straight away, however, only 3 castors in the box instead of 4. Let's see if I can get one sent to me.
There was an issue regarding my order. This was resolved promptly and proffesionally. Very impressive compared another company that I had ordered from which gave me a lot of stress.
My delivery driver Silviu was lovely, he was very polite and pleasant to talk too, he was very respectful of my property and helpful. Thank you so much Silviu wonderful customer service. The sofa is a stunning blue colour, quite comfortable and great value for money. I'm extremely pleased with my purchase. Thank you guys.
Lovely sofas - really pleased with them. The fabric is really soft to the touch. They are easy to assemble - I did it on my own. They are nice and firm to sit on which is exactly what I was looking for and they look great in my living room.
Friendly and prompt service, including the great price!
One time great communication. Very quickly delivered
Couch seems nice, but I don't understand how you're expected to assemble a couch with pictures. This is ridiculous. Pieces are not fitting into one another making this impossible.
Our new sofa bed for our children's playroom is brilliant. It's lovely and firm. Lovely material and overall made well. There is however two screwy hole things for the feet missing that's my only criticism.
Fast delivery, helpful driver and good Armchair = happy customer 😁
Amazing bed and amazing customer service the bed is lovely though it’s a bit lower .
Fantastic service. Ordered Tampa click-clack sofa bed Sunday afternoon and it arrived Tuesday afternoon. Clear information on website and updated about delivery details. Partner assembled in less than an hour and is now asleep on it! Amazing, had bad experience with different company so was anxious but needn't have worried, Home Detail - thank you!
Delivery to my room It's great becsuse item is heavy and bulky to handle
Great customer service free delivery kept me informed polite and on time delivery men - the Scott sofa was fantastic value looks far more expensive than ones 5 times the price and feels sturdy and secure
Quick delivery and great product
Great product, delivered quickly. Thank you.
I have not recieved my delivery and I have looked on tracking and it says it has.
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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