Brought it straight into the house very…
Brought it straight into the house very pleased with them can you please send me an invoice thank you very much

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
10 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Brought it straight into the house very pleased with them can you please send me an invoice thank you very much
Home detail are brilliant fp. Ordered a table within two days in was delivered to south wales. Highly recommended thank you 🙏
Very good sofa bed. I'm very happy with the colour and how comfortable it is.
Great sofa. Sturdy and well made
The table was at the local depot, I had to telephone as I had taken a day off for the delivery, apparently a driver didn’t turn up so I went to pick it up myself which was 23 miles each way! The company didn’t make any contact with me! They were friendly when I did phone them. Table itself nice but a nightmare to assemble
Impressed with quality of product and speed/professionalism of delivery
As ordered thanks
Really nice customer service and helpful
Kept us up to date and well informed re delivery times. Pleasant and attentive staff. Excellent all round.
Easy to use web site Delivery on time Very pleasant experience
I must say that my experience with Home Detail has been nothing but a delightful one. Firstly, the item itself, (which is a tremendously beautiful 1.5 seater chesterfield style armchair in midnight blue) is just staggeringly gorgeous. The quality of the materials and the workmanship are far more impressive than I would have expected. Also, the cost of buying the item directly from Home Detail saved me a significant sum of money. But, aside from the cost and the quality of the item, the attention from their customer service team was most attentive. They were in communication at all stages of the process of getting the item to me, and were very conscientiously thorough with respect to that attention. All in all, just a very happy transaction in pretty much every aspect.
Good price and fast delivery!
Goods not delivered as promised and no firm future delivery date for what they call express delivery
Lovely cosy sofa with beautiful navy colour. Happy with the quality of the sofa and the delivery service.
Lovely colour easy to put together very pleased
Very easy to order. No issues with delivery.Good quality dehumidifier at reasonable price.
Brilliant service, arrived on time , friendly and efficient. Excellent communication.
Absolutely no idea if the sofa is any good as its still in the three separate boxes it was delivered in this morning! A three seater Chesterfield that you are supposed to put together yourself?!! PLEASE BE AWARE that this furniture comes flat packed for self assembly! Customer Service told me that they DO state this on the "Specifications" section of the listing, however, its not obvious and its certainly not something they make very clear on the landing page. Bl**dy livid!
I had to preorder my sofa's. I was called to make sure I was happy to wait. I was kept up to date with the progress. My sofa's arrived earlier than expected by 2 very helpful delivery men. From the beginning to the end every member of the team that I dealt with was polite and cheerful. My sofa's are perfect. I was quite daunted by 6 boxes but I put them together myself. Thank you for a great experience.
Delivery was fast, even though the order was not in stock, it was still prepared and delivered before the lasted time given, the packaging was great and super easy to assemble. Quality top notch…
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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