Love the chair beautiful and…
Love the chair beautiful and comfortable. Colour is gorgeous

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
10 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Love the chair beautiful and comfortable. Colour is gorgeous
Delivery was spot on time, love this sofa thanks home detail.
Well satisfied with my purchase service and everything, well done.
Pre ordered and arrived early which was great for me
Overall, a great service. Fast delivery and the sofa is lovely. The only reason I'm giving 4 stars is that we struggled to screw in one of the sofa legs as the hole wasn't drilled in correctly and the delivery driver only gave us 20 minutes notice before delivery, not 30/60 minutes as agreed which we planned for. But, the delivery service was great, the sofa was taken up the stairs (I live in an apartment) and safely and efficiently placed into the living room. From the point of order to the sofa arriving, we were kept informed via email, text and call. The sofa itself is better than it looked online, very classy and comfy. I would use Home Detail again.
Delivered on time the product matches the description perfectly so pleased with my purchase would definitely recommend this product would order from this company again
Excellent service
The chair looked lovely I was very pleased I only sat on it 3times on the 4th it collapsed while I was sitting on it the bar had broken on the end fortunately I didn’t hurt myself I am an old lady with mobility problems I am not a large built person the chair has been boxed up for returning.
I ordered a recliner for my wife who is in a care home.The recliner was reduced from its normal price,a reduction of about 14%.It was delivered within a few days directly to the home and was assembled by staff at the home. A good service ,reasonably quick delivery and the recliner very comfortable for my wife who is immobile. A good shopping experience , very good service.
Very good service quick delivery. Very happy with the product.
Smooth and hassle free transaction. Delivery was fast and hassle free too, very pleasant delivery guys Sofa is so comfy, perfect, thank you
Delivery was quick but I did order the wrong size, have requested to change it, had no response yet. Courier was supposed to pick it up but, its been a no show so far. Problem was resolved quickly with no hassle. Thank you.
Excellent service. Delivery men carried upstairs.
Easy to order ad some great items to choose from their website.
Absolutely stunning and comfy sofa Very happy with the communication from the company..delivery was brilliant and the lads were very helpful and polite Thank u
Fast delivery , great sofabed
Completely in love with my sofa. But company should use another courier than SmartConsign. They didn't ring my buzzer or bring up the sofa to my flat which is two floors up. I nearly pulled my back muscles
Sofa did not look as great on delivery
The sofa was not what I expected it was a nightmare to put
Well packed easy to assemble
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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