Sadly had to cancel but yr customer…
Sadly had to cancel but yr customer service was brilliant!

10 months ago
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty re... See more
10 months ago
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonom... See more
10 months ago
Had a problem but sorted it instantly, Cheers! 10/10
11 months ago
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it... See more
Sadly had to cancel but yr customer service was brilliant!
Although the bed is how it looks on the image, the quality of the drawers is poor. It would seem the holes are slightly off where they need to be so the drawers don't sit flush, which is disappointing for a bed priced at this point.
Very excellent customer care delivery.
My order was delivered early
Very overpriced for what it is. Without a doubt the hardest thing I’ve ever built, took 4 hours with 2 people. The screw bags weren’t marked with ANY letters to match the instruction's which made things longer and harder, not to mention the Allen Key and Wrench included was cheap and flimsy, ended up breaking after 2 screws and there’s about 200 of them LOL That’s my only reason for 3 stars - Overpriced - Unmarked Screw Bags - Cheap flimsy tools Overall, happy with the bed. I wouldn’t wish my worst enemy to build it though.
Quick delivery, kept me updated throughout and the guys were great with delivery. Definitely recommend 👌
Everything from keeping me to date on the arrival till when the sofa arrived. I felt extremely sorry for the two guys as they said they had no time for a tea. They were on a time schedule! Disgusting. People need a break.
Sofa bed is functioning perfectly and is aesthetically pleasingly . I would definitely use this company again as customer service is important to me .
No notice of overnight delivery, left outside my neighbours house rather than my own house, boxes were damaged open and soft due to outside weather conditions which caused chips on the wooden bed frame pieces within the boxes.
Beautiful and comfy bed LED works, just as imagined and not to hard to build :) quick delivery and lovely customer service if any questions ring them up and your get a swift answer would order again!
Very good quality sofa-bed and very fast delivery 👌 5****
Many thanks, got my Sofas in 4 days excellent communication through out the process of my order, quality service & item very friendly delivery staff, the cheapest in the market, will recommend and shop again A+++++ .
Very quick service and delivery. Well packed, clear instructions.
Great service. Received my order so quickly. Would definitely use again
I've not recieved this product or had any updates on when to expect it 🤔
Great sofa and size. Cats and family love it. Great vfm would highly recommend
Kept well informed of dispatch and delivery date and times, easy to track and information re drivers name a d contact would recommend
Ordered and recieved the item the next day!
Fast delivery, excellent product, easy to make with good instructions, good quality
Good products reasonably priced and speedy delivery
Based on analysis of 78 reviews rated 1-2 stars for Home Detail
“I contacted them multiple times by phone and email to rearrange a delivery and got no help at all”
“Customer service was virtually nonexistent”
“They are massively overpriced for the appalling quality”
“I’m about to request my refund - watch this space”
“Terrible experience”
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Home Detail is a prominent online furniture retailer based in the UK, specializing in a wide range of home furniture products. The company offers an extensive selection that includes items for bedrooms, dining rooms, and living areas, catering to diverse customer needs. With a focus on quality, Home Detail ensures that its furniture is dispatched within 24 hours, providing customers with efficient service and express shipping options. Targeting homeowners and renters looking to furnish their spaces, Home Detail provides a variety of styles and price points to accommodate different preferences and budgets. The company's offerings include sofas, dining sets, and innovative space-saving solutions such as sofa beds. By providing flexible financing options, Home Detail aims to make purchasing furniture accessible to a broader audience, enhancing the overall shopping experience for its customers.
Home Detail receives a generally positive reception from customers, with many praising the quick delivery and excellent service. Reviewers frequently highlight the efficiency of the staff, particularly noting individuals like Roisin for her calm and helpful demeanor. Many customers express satisfaction with their purchases, describing the products as great and comfortable. However, there are significant complaints regarding delivery issues, with some customers reporting problems such as incorrect addresses and late arrivals. Additionally, several reviews mention dissatisfaction with product quality, particularly concerning sofas that were uncomfortable or arrived damaged. Despite these concerns, the majority of feedback reflects a positive experience overall, particularly in terms of customer service and delivery speed.
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