I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
CW
Fantastic service from start to finish…
Fantastic service from start to finish from Adnan, cannot fault him, credit to the company! Thanks mate
Date of experience: June 25, 2024
Jv
Disappointing after sales service
Let me provide a full and factual review of my experience: - the sales process was good, well mannered non pushy salesmen. - However, when I arrived to collect the vehicle, it had a low coolant level. They didn't have any to hand to top it up. -The car was also being sold as full service history, they couldn't find the service book but promised they would find it and send it to me. Nothing yet. - The windscreen of the car had a chip in and the salesman, Daanyal agreed with Deep the manager to refund me £25 if I get it repaired, this was even noted on the purchase invoice. -I had it repaired and since then received no feedback or service whatsoever from them. The after sales email address as well as the email on the invoice does not exist -I phoned and spoke to a salesman, Riley, who gave me an alternative email. Email went through but no reply! - I phoned again and was told someone would call me back the following Friday. - Saturday morning we received a call saying it is with the finance team for processing on Monday. Monday has come and gone. My conclusion is that the aftersales service is bad and unresponsive. Truly disappointed.
Date of experience: June 25, 2024
MT
Sooooo Bad!
Wow…where to start. My daughter saw the car she wanted on line and I contacted these people to do the deal. Started off with a guy called Harj who once the deal was done disappeared, I’m told long term sick. A couple of things wrong with the car and trying to get them corrected was an absolute nightmare. In total I made 67 calls to try and get things sorted and was told lie after lie, promise after promise and NEVER called back. Jo in ‘after sales ’desperately needs some detailed training in how to look after people once the sales has happened…the irony when hold is listening to the ‘on hold’ information…haha laughable. I only wish I had read more reviews on this place as having bought quite a few cars over the time, this was very easily the least pleasurable experience I have ever had. My advice? Look elsewhere if you want a hassle free car buying experience! Avoid Oh and please don’t wait by the phone when they “I’ll get Jo to call you back..i promise” You’ll be sat there a VERY long time!
Date of experience: June 24, 2024
BW
Amazing service from start to finish
Amazing service from start to finish! Sean helped me with every step of the process and was brilliant when I finally met him! Couldn't recommend enough!
Date of experience: June 23, 2024
LC
Everything went smoothly
Everything went smoothly, Ansab was very helpful, Nice car.
Date of experience: June 23, 2024
JO
Ansab was very detailed in his…
Ansab was very detailed in his explanation and he served us very well. Thank you Ansab.
Date of experience: June 22, 2024
KP
Absolutely dreadful experience in every…
Absolutely dreadful experience in every aspect; test drive, purchase, collection, after sales service, courtesy vehicle and complaint resolution - would NOT recommend to anyone ever. Steer clear would be my advice.
Date of experience: June 21, 2024
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