I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 901 - 910 of 996 reviews
PY
Quickly Done!
It was a Very Quick and Easy Service!
Date of experience: June 21, 2024
GC
Still haven't received my V5 brought…
Still haven't received my V5 brought the car in March
Date of experience: June 20, 2024
VA
Daniel
Very professional service. Thank you for great dela
Date of experience: June 20, 2024
D
Dave
US
The journey through buying our…
The journey through buying our discovery was made painless from start to finish by our salesman Riley.All the staff we spoke to were helpful friendly and attentive. Riley and his manager went the extra mile due to the time frame we were working in to ensure that we managed to complete the deal in time even delivering the vehicle at 19:30 to ensure that the planned weekend would not be delayed for which we are very grateful . Throughout the process we didn't feel any pressure to make a decision even though we all know that their job is to sell you the vehicle if anything the pressure was coming from us due to the time frame . Needless to say that we wouldn't hesitate to recommend Riley and the team to relatives friends and colleagues Once again thank you to Riley and the team for making it a pleasant enjoyable experience. Dave and Shirley
Date of experience: June 20, 2024
LC
Helpful advice and good support.
Helpful advice and good support. Staff,Annan, was most patient.
Date of experience: June 19, 2024
IE
Good experience!
Very happy with my recent purchase. Hamza was patient, helpful and maintained open communication with my family and I throughout the whole process. Rei was also very supportive and worked to find the best deal for me. Really grateful for all the help I received
Date of experience: June 18, 2024
c
customer
US
Great service
What a lovely place to buy a car .Friendly patient help especially with the form filling,. I'm a dinosaur . The friendly young salesman that helped me was Zane sorry if spelling incorrect .He was extremely helpful showed me the operations of the car that I actually bought ,nothing was too much trouble
Date of experience: June 17, 2024
S
Extremely well looked after
Extremely well looked after . The person who was dealing with us was excellent . We were able to have a good look at the car before buying. Well recommended
Date of experience: June 15, 2024
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