I knew what I wanted...
I knew what I wanted, and had some specific and unique criteria that I was looking for in my BMW. Ali was very prompt, professional, and searched far and wide to locate a vehicle that we were able to do a deal on.
3.7
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hilton Car Supermarket has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Dealership Experience...
Great Dealership Experience
Worst garage I have ever dealt with
Worst garage I have ever dealt with. The customer service is shocking, my car broke down within 3 weeks of having it and ended up being off the road for 6 weeks, they only gave me a courtesy car when I expressed I have disabled children and was having time off work and school because we had no transport. Would never purchase a car here again. AVOID.
Poor Aftersales
Service of viewing a car, dealing with Raqib in sales was faultless. The issue is all about the aftersales. When I test drove the vehicle it had a flat tyre which I was assured would be fixed if I purchased the car. I purchased the car and a day later the tyre sensor warning came on! The company kindly offered me £70 towards a new one and all I had to do is email the aftersales team with my invoice. I sent 3 emails over the span of two weeks and finally got a reply saying it will be paid back the next day and one week later with 2 more emails sent - NOTHING. No reply, no money back. They sold me a car knowing there was a fault, they convinced me they would reimburse me and have decided to ignore my emails. Not impressed at all
Company details
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Contact info
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Website
hiltoncarsupermarket.co.uk
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
PB
Had a Great Overall Experience with…
Had a Great Overall Experience with Sean And Ali at Hilton Car Supermarket. They were very Friendly and provided me an Excellent Service!
Date of experience: July 2, 2024
HD
Fair service!
The service was Quick and Easy, all the team members was Fair.
Date of experience: July 1, 2024
DM
Thank You!
This meeting was really kind and considerate.
Date of experience: July 1, 2024
N
NI
US
Excellent customer service
Excellent customer service by our Sales representative Abu Bakr. He was patient, friendly and very professional. We visited twice and spoke to Abu multiple times on the phone to clarify points which he dealt with quickly and efficiently. We highly recommend Hilton Car Supermarket for the range and qualities of cars available.
Date of experience: July 1, 2024
DH
Ansab Mirza was helpful and…
Ansab Mirza was helpful and professional. Not pushy. Process of buying the car was hassle free as much as possible.
Date of experience: June 30, 2024
SF
Ali was a super salesman and went out…
Ali was a super salesman and went out of his way to make sure i got a good deal . Great range of cars, and serious level of salesmen. These people will do their very best to sell you the car you want ! I started off by looking online and made an enquiry about one car; I had a phone call back within 5 minutes and we arranged a viewing time. The sales process was straightforward and I collected my car yesterday.
Date of experience: June 30, 2024
ED
Good salesman Riley
I didn’t end up buying the car I wanted due to finding something else elsewhere but the salesman Riley was excellent. Really kind & down to earth and not pushy. Would come back to him in the future
Date of experience: June 28, 2024
C
CG
US
Disappointing - go elsewhere if you can
I was making a 2.5 hour journey to pick a car up that I had put a deposit on, by train, during my journey I was made aware that the car was not ready for collection, despite the promises that it would be. The car, despite being shown without defect on the website, had a large impact dent on its passenger side which I viewed. This garage also advertises delivery but I was told a couple of different reasons why delivery was not an option currently. Having no option, I carried on my journey and the garage kindly agreed to pick me up from the station and a sales person who was perfectly pleasant assisted in looking at other vehicles, one which I did purchase, however the process took hours during which I wasn't offered any hot beverages and had to ask for water. The car I eventually purchased has a couple of issues not identified in my test drive which I need to follow up with customer services, not looking forwards to that but hopefully they will prove me wrong. The car was not provided with a log book or owners manual and I have had to ask them to provide a copy of the MOT and service certificate which was shown to me on the system but not provided, I still haven't received it. The garage uses the AA check system, so they say but I wonder now how these standards are monitored, especially given the relaxed attribute to the provision of imprudent doc and info and state of the cars outside the repairs / service garage, many with the windows open and therefore both exterior and interior of the cars were covered in thick dust. FYI, I did receive a slight discount on the price for the inconvenience but no real apology. My advice is that if you do choose to shop here, do so only if you can't find anything local to you and be aware - my experience was really poor and I came away exhausted and a little more than concerned about my purchase.
Date of experience: June 27, 2024
MD
Ansab was helpful in the end we did get…
Ansab was helpful in the end we did get off to a bad start but was good in the end
Date of experience: June 26, 2024
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