Heart Internet Reviews

Timely, clear, informative feedback from Tak and Waqar. Communication was instructive and both answered all my queries, helping to resolve the issue with minimal stress.

It seems that Heart Internet payment systems are not working again? I went to purchase 3 Premium emails and upon paying by card it said payment had been made. Then when I went to the control panel home page an alert appeared that I had Payment pending and I could either retry or cancel. I retried 4 times and on checking my bank statement, 4 payments had been taken from my account. No invoices were generated and no Premium emails are listed in my control panel. I have raised a ticket but nothing positive has materialized. Please refund the overcharge as per my ticket and resolve the Premium email set up.

Terrible, extremely frustrating. Do not use if you are self-employed. My website has been down for months. You cannot contact them by phone. My Hotmail account closed as Microsoft changed to outlook. Despite several attempts at contacting Heart internet to change the settings, they still do nothing ! They just keep asking for the same information over and over and over.

Ive been a loyal heart internet customer both personally and as recommends for my own customers for over 10 years but recently the service / support has totally gone to the wall. 2 and 3 days turn around in service with no real answers, and not reading my detailed replies, trying to help them solve my issue. I would avoid Heart at all costs, they don't seem to have a clue when it comes to support and its going to take a long time to turn it round. I wouldn't be surprised if they are being bought up by a bigger fish... for now, don't waste your money, go elsewhere.

I've been a Heart Internet customer for close to 20 years, and in the last four years, I've lost more clients than in the previous 16 combined. Their email service is now unreliable, and website loading speeds are so slow that constant monitoring is required. Support tickets are slow to be addressed, requiring continuous follow-up and am surprised with some posts here on trust pilots were they say the ticket support has improved. They even removed their live chat support, likely due to the numerous complaints. Recently, their white-label cPanel and webmail have been experiencing issues (e.g., cpanel.mydomain.co.uk not functioning). Our reseller business has suffered significantly due to these client losses. Heart Internet is simply not the same company I joined two decades ago.

Heart Internet goes from bad to worse and now it has been sold to another new owner things have got even worse, which is hard to believe as it was that bad already. Pretty much none of my clients can trust they will be able to send or receive emails via their mail boxes which are part of their websites hosted on Heart Internet. It seems they are not receiving emails half the time, emails are not being delivered or even going into spam, just nothing happens, The customer services is useless and you can wait days for a response which just fobs you off and they are breaking the law by preventing companies being able to trade as they cannot do business if Heart is blocking their incoming and outgoing emails. I have clients who paid for business email accounts and managed VPS as well as shared hosting and they are all experiencing problems and I finally now need to move to a new hosting company as they have made it impossible to stay with them. What a disaster of a Hosting Company Heat has become.

I can’t recommend HeartInternet highly enough! Their support team, especially Alex and Andi C, went above and beyond to help me resolve a critical website issue involving an SSL certificate and updating the PHP version. From the moment I reached out, their response was incredibly quick, and they immediately reassured me that my concerns would be addressed promptly. Not only did they explain everything clearly and professionally, but they also managed to sort everything out faster than I expected. It’s rare to find a team that’s both highly skilled and genuinely customer-focused. HeartInternet has earned my trust, and I’ll confidently continue using their services in the future. Thank you, Alex, Andi C, and the rest of the support team for your exceptional service!

very helpful guidance and swift responses to setting up and making changes (for someone with not much knowledge and experience)

After receiving quite poor service over the weekend and not much help, today was a different story. Everything rectified to my satisfaction and I am now happy that all my issues are resolved. I just need my refund to be done and I will be very happy.

Used them for years nearly 20 years, since before they took over our previous hosting company (webfusion). We have a self managed VPS. Support is generally OK but recently we have been forced to host our mail server via their relay. THUS we now suffer from bad email reputation from all their other users.. All Hotmail @ outlook emails are now being bounced. Been like that for a few months now. Not happy.. I will be moving to another host

I was able to send / receive emails via my laptop but I was having problems doing this on my Iphone. I am not very tech savvy, but I opted for the Live Chat and Andrew promptly responded and took me through the process step by step until it was resolved. Very Grateful. A.J.

Hi Andrew Welsby Thanks soo much for resolving my issues for me, very much appreciate, you went extra mile checking other issues and resolving saving me time coming back to you. You are the best. Kind regards Campbell

Andrew Welsby at Heart Internet was super helpful and efficient in updating my SSL. As always the team at Heart Internet continue to support my technical needs and ensure my professional website and email is always working well. As with all technology, when the occasional bump happens, Heart internet are super responsive to my customer ticket requests to get things sorted quickly. I would highly recommend.

Great support and communication, I received an email recently regarding my SPF record, and the email contained everything I needed to know to ensure my email deliverability was not impacted.

I've been a customer of Heart Internet for many years but over the last 6 months or so the customer support has been utterly dismal. No phone support any more, live chat taken away, weekends - forget it. You're lucky if you get a reply to your support ticket within 24hrs. It's disgusting, they'll happily take your money on time and in return give you dire customer service. Slowly moving everything away from them, can't do it quick enough. My new provider replies within 30mins for support tickets. Heart Internet, shame on you.

We had an issue with the SSL Cert which Alex Simileanu managed to sort out within minutes, great customer service.

Stupidly managed to ban myself off my own forum by inadvertantly blocking my own IP address. Asked for help late on a Friday, response Saturday evening. All sorted. Most impressed...

Waqar was amazing. Really helpful and supportive and helped me out of a real problem immediately. Absolute star.

I've had my website with Heart for many years and the service has always been good, but recently one of their team has gone over and above in their support. I'm only moderately technical so to feel that someone really 'had my back' was special.

Exceptional, patience and understanding with reference to my upgrading and SSL questions. Professionalism, your expertise and of the absolute dedication to answering all of my questions in a manner that I believe went more than the extra mile to assist a customer of Heart Internet. Your speedy and exception concise replies were both understandable, accurate and gave me the belief that everything proposed by you, was the best and foremost information that would resolve my questions.