Heart Internet Reviews

I've been with Heart for a long time and I've always found the team to be very helpful and quick to answer any query I might have

Great support from Adrian I. He was clear professional and extremely helpful. He was able to assist straight away via the live chat and within 5 mins I knew what needed to be actioned on my end. Much appreciated.

Very positive outcome. I liked the fact that they worked through all the issues, as I was coming to them with after another ISP/hosting biz, went bust and left me out in the cold. I am not the most technical person these days, however, was muddling my way through issues I had, the Heart support team, just kept working with me and we got the domain back to me, the ftp working again, email and more. I could not be more grateful that they problem solved, are affordable to a small user like myself and offered advice that was not just sales based to get me back on track. I cannot fault the effort, I have read some of the reviews here, which seem a little harsh, yes you are not going to get 24/7 instant per minute support, however, I believe they was timely and efficient, never waited more than a few hours during the day for a reply via their support ticket interface, to then action or upload screen shots. The user backend UI is streamlined, however, you can get to advanced settings if that is what you want, and the hosting or CPanel depending on your plan, are fine to admin email, extras, installs, DB etc. I will move my other domains over as they come up for renewal elsewhere. A good postive experience and I have already recommended their services, which I am happy to do.

Just the most understanding, articulate, helpful and determined to get a sollution. I'm a computer nerd, Even had to be coached to take and send a screenshot. Their patience and understanding was outstanding, their coaching concise and their solution orientated attitude remarkable. Alex in particular took up the reins and ran with it to conclusion - Thank you!!!

I ran into a problem, probably caused by me, which their technical support solved within 12 hours. I have had problems before and the response has been excellent

Tak from Heart handled the transfer of our domain and database expertly. Tak was superfast to reply and really helpful. A+++++++

I have a domain with Heart Internet and want it transferred to another provider. I've submitted emails to Sales (as requested) but they never answer. The new provider has submitted requests, which Heart also ignore. How can I move forward? ===== I'm finding it difficult to understand this response from HeartInternet: === 9 hours ago Hi, I wasn’t able to find any contact from the details provided through our standard channels, and I’ve also reached out to you directly a couple of times but haven’t received a response yet. Unfortunately, this means I wasn’t able to look into the issue for you. If you’re still experiencing any problems, please feel free to get back in touch, and I’ll do my best to assist you. Thanks, Mike ===== I've emailed you, in response to your update, on four occasions, but without an answer, now you say you don't get my emails. I'd guess they're in your Spam box. This is so frustrating, as I need the domain to be moved.

I contacted the company through Facebook with an issue I had with my account. I had great communication out of hours and they arranged for a member of staff to call me at a convenient time on Monday. The staff were brilliant, very friend and my issue was fixed within minutes.

Used to be a great company, as seen by all the awards they have listed on their site. But all those awards are at least 10 years old. The customer interface is possibly older than that, very dated to say the least - but it does work, at least. I say work, the hosting I had wouldn’t allow you to make your site secure, and the interface for managing your server, or shared server, was terrible. I had to move my sites elsewhere so I could get them padlocked up for visitors! The main reason for the single star is the lack of timely support. It shouldn’t take a day or more to get an answer to a fairly simple query. They do have a live chat feature, but it’s only available during weekdays and only office hours. The internet is a 24-7 medium and their product is internet! Used to be so much better.

This company offers the best support you’ll ever receive. No matter who you stumble upon, you ll get the best tailored service

Happy with their support, on live chat is pretty fast and effective. It saved me many times when websites had problems or went down. I recommend this company

I’ve been using Heart Internet for over 10 years. The reliability, competitive price structures and really first class support is why I have never considered other web hosts. They are the best.

good quick answer

amazing . Adrian was so helpful .

Tip-top service, fast, accurate, not expensive and I've had my website 20yrs on their servers all that time ... and will, can and do recommend Heart Internet to everyone.

Good response to my tech support request, Alexandra was very helpful.

Two raised tickets today dealt with very quickly by the team. Spot on.

Great experience with this company-providing a server for my small business website. Any issues, i could solve it by contacting their support team via chat or raising tickets. would have preferred to deal with them via phone calls but, that service is not on offer for the package I have.

Robert Gabriel was very helpful today and went above and beyond :)

Excellent customer service. Very quick and clear responses and always from the same person. Felt supported with clear understandable help especially as my computer skills are poor. Thank you Adrian!