Heart Internet Reviews

I recently called and spoke to Si one of the technical advisors there as I was having some intermittent connectivity issues as a result of my configuration, he was able to help me fix those and he was even able to recommend a fix to an unrelated problem I was having that I just happened to mention whilst on the topic, that was totally unexpected on my part as I’d long assumed it was just a problem at the provider in questions end. Lovely chap and I’m super happy with the service, fantastic stuff! Thanks again.

Issue sorted within minutes

The response was fast and the solution provided very professionally.

We purchased our 9th server from this company in December 2024. On 24th February they told us we need to move it and 2 other servers to a new one that they would ever so kindly provision for us. When I objected as I do not have the capacity to migrate the servers at such short notice, as I literally went live with one of the new business critical servers over last weekend, they basically said tough that's the way it is. I have been with them for 6 years and will now have to go and find another provider. I think this may be Easily Mark II and they will find their customers leaving them, but they won't care.

Excellent service, I received a quick response to my initial email. I then supplied the information required by return..... and received an equally as fast response with the information I needed. Great service.

Customer support are always on hand and willing to help not just advise...great service

Used the Live Chat today and Andy C saved me from a huge headache after receiving e-mails full of IT gobbledygook that I didn't understand. Thanks for making it simple.

Have been working with heart internet for years! I can confidently say they provide exceptional customer support. Whenever I’ve encountered an issue, they’ve always been quick to respond and resolve the problem efficiently. Their support team is incredibly knowledgeable. They ensure that every issue is addressed thoroughly. The hosting facilities are exceptionally very good too

Excellent out of hours service 5*

I have worked with Heart Internet for the last 10 years and always found it easy to communicate with them using their ticketing system, It is fast and effective allowing me to get on with my day

I have around 50 websites in my reseller account and the support is excellent with almost all issues resolved on the day, often with proactive improvements too!

Great help and vey quick response Highly recommend Heart Internet

Had a problem that needed fixing quickly....Live Chat was amazing! Sorted in no time at all.

Excellent service this morning, used the Livechat facilility and Andi C couldn't have been more helpful. Very patient with a rookie client.

Avoid! They take money from your bank for renewals. These are Recurring payments! Not direct debits. Even though I cancelled everything around 18 months ago they debited money today. No phone support, only contactable through online tickets. I can’t login because my old login isn’t recognised as I closed it all down with them directly. Yet they still take money. Edit after your reply! Too little too late! Shocking service, never again!

Good service again from Heart. Thanks to Andrei.

Andrei was great as usual. Really helpful and patient. Thank you very much!

I been with Heart Internet for many years, the service is great and the support is awesome.

Heart have excellent, easy accessible customer services who guided me through what needed to be done to resolve an issue with my mailbox being used by a 3td party to send spam. I was grateful for the support, which got my email back on line very quickly

I use both Heart and Ionos to host client websites. Engaging Heart to provide support and advice is very poor. No telephone or webchat facilities and dependent on raising a ticket which can take days to be actioned. Having two suppliers allows me compare the services and Ionos support is far superior. It looks as if I will need to recommend clients to move away from Heart