Heart Internet
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Fast customer service reply on the same day
Fast customer service reply on the same day and within 10 mins. Managed to locate a website error which was stopping it from loading and were able to reinstall files from a previous backup. Friendly communication and helpful advice. I pay for an extra backup and restore service for all of the sites on my reseller account and, most recently (on several occasions), this has not functioned meaning I need to contact customer support for them to action it. That is frustrating and an extra layer of contact I would prefer not to need - but have been reassured that now they are separating themselves from GoDaddy's services there will be improvements. Their offerings now seem expensive compared to many other hosts who provide free daily backups, free ssl certificates etc putting Heart at a disadvantage when considering the cost of renewing the package and backup service. I've been a customer for many years but now they are upgrading their platform and hosting packages, I've not been offered any upgrades or added facilities to bring them in line with their competition or to modernise my reseller services. That said - when I encounter an issue they are fast, friendly, attentive, always restore files quickly to maintain sites and provide suggestions to maintain the sites I work on.