Heart Internet
Read all reviews for Heart Internet →
Outstanding and attentive Customer…
Outstanding and attentive Customer service provided to me today. Simon answered my support ticket within 25 mins of me raising it with the title 'URGENT restore needed', Simon jumped on it and stuck with me throughout the issue and restored the site perfectly for me after I demolished it by mistake the day before. In the past HI's Customer service has left little to be desired and I felt like it wasn't worth contacting them, however today I desperately needed help and they did not dissapoint. My faith in HI's Customer service has been restored once again. Many years ago (14 Years ago) their Customer service was great, then it took a nose dive off a cliff for a long time, as a customer you didnt feel particularly valued, today that changed and i'm extremely greatful it has as Simon saved me hours if not days of additional work repairing the site. Please keep up the good work HI, it makes such a huge difference to the perception of your business AND your customers seriously appreciate it. Thanks again to Simon in particular.