Group 1 Automotive UK

Good service from start to finish. Only issue i had which may have been partly my fault was the road tax. Was not made aware it was £600 and I was half way home when I realised the car was not taxed.

This review relates to group 1 bmw chelmsford, i have had dealings with group 1 southend who have been quality throughout Utter lack of aftersales care Un-replied to phone calls and emails Said the MOT have been done at point of collection, which was a lie, sorry an "over sight by their service team" Sent the initial contract containing all of my personal details and the vin number etc of the car to the wrong email address, thankfully it wasnt an active address. Even when you email their main company, inchcape who say they will look into the situation and get back to you this doesnt happen, its been 4.5 months since my initial contact. To date i have no evidence of the warranty, the mot cover, the warranty for the gardx i paid for, details of the 12months breakdown cover they provide. I have emailer and phone'd on multiple occasions. In conclusion once they have your money and hand the car over thats it forget about any follow up service AT ALL. 2 months after the purchase the DPF needed replacing which cost me another £250 for excess on the warranty. I would avoid them at all costs!

They were very good answering the phone and the man who came out was excellent

The involvement of Ian Elwiss in the car purchase just made everything so easy & simple. Nothing was a too much trouble and the car is simply a magical experience to drive. Keep doing what you do because it is not possible to improve upon perfection

The team in Brighton were outstanding in help and service a great team .

Fantastic service backed up with superb efficiency!!!! When sourcing a car this is the dealership to go for.

Paul O’Reilly was very professional and friendly Great service now love BMW Michael Pearlman

The Sales Rep made this the easiest transaction from start to finish - knowledgeable, efficient with no hard sell.

Fourth car I have purchased from Group One Automotive... never an issue.... Professional service, timely delivery, fair price and great treatment.

Always brilliant and looked after well by bmw

Dear Team, I hope this message finds you well. Before making the purchase, everything was handled professionally, and I was quite satisfied with the support. However, after the purchase, I encountered a small issue with the headlight. I recorded a video demonstrating the problem and shared it with Mr. Benjamin from customer care via email and WhatsApp. Unfortunately, I have not received any response so far. I would appreciate it if someone could look into this matter and assist me with a resolution at the earliest. Looking forward to your support. Best regards,

People were really helpful, great experience

Excellent service, go extra mile. Thanks Cameran, great experience as always!

Dealing with Hamza Khan for the purchase of my used M4 Competition was excellent and would recommend highly

Great service and very pleasant sales person

Knowledgeable friendly staff. Good product information. Opportunity for a decent test drive. Smooth easy transaction

POOR FROM START TO FINISH, IM WAITING ON A CALL BACK FROM MARCH FOR FAULTY TYRES AND BREAKS. THEY STILL HAVE NOT CALLED BACK OR ANYTHING.

The staff were great very friendly and helpful.

Helpful, knowledgeable, and friendly people.

Superb service, I keep coming back!