Group 1 Automotive UK

Dropping off no problem. Tried to phone with enquiry as to ready time, put on hold 5 times and on 6th time cut off. Someone did phone me back after complaining to reception, an enquiry which took 30 seconds. Arrived to collect car to find quote for fitting of dash am not done, even though it was requested when dropping car off. Have had problems before with getting people to answer phone, get some more staff.

Another professional, pleasant easy transaction from the guys at MB Cheshire Oaks - I was a little worried about the my car as it was making a strange noise and I hadn't a clue was was wrong - As is usual, on past visits to MB Cheshire Oaks, I was met as soon as I walked in by the lovely secretary - She put me in touch with Caroline, who is so friendly, kind and approachable that she makes you feel at ease instantly - Caroline had the Garage Manager come out for a drive and he instantly diagnosed the issue (Wheel Bearing) - The job was soon completed and I was back on the Road in no time - Once again, a massive thank you guys!

Overall a disappointing experience. The salesperson, Richard, was not present at key moments - including when we came to collect and drive off with the car. We were left waiting for confirmation, and he wasn’t there to check in or explain anything important. Most concerning was the complete lack of guidance on taxing the vehicle. I later discovered that I had unknowingly driven home without road tax, which is a legal requirement and could’ve resulted in a fine. This is basic, essential information that should be clearly explained by any professional dealership. Richard was aware that this was my first time buying a car, yet still failed to offer any real support or guidance throughout the process. I expected far better care and communication. To top it off, he even sent a colleague to ask me for a positive review so he could receive an incentive - despite not having done the bare minimum. That felt inappropriate and unprofessional. I hope this feedback is taken seriously and used to improve the experience for future customers.

I am writing to raise a formal complaint regarding both the condition of the Audi S3 I purchased from Group 1 Audi Swindon in March and the unacceptable standard of after-sales service I have received. The car, which cost £40,000 and is a late 2022/23 model, has shown poor build quality from the start—rattles, creaks, and vibrations over uneven roads, along with intermittent disconnection from Android Auto and random infotainment resets. This is not acceptable for a vehicle of this calibre and price. These faults should have been identified and rectified before sale. Worse still has been the complete failure of your customer service. I was promised a follow-up call after purchase—this never happened. When I booked the car in via the Audi app to address these faults, I received no confirmation whatsoever. I was left completely in the dark, unsure if my appointment even existed. This entire experience has caused me significant stress, wasted my time, and cost me money. It has been a failure at every level—from vehicle preparation to after-sales care. As such, I am now formally rejecting the vehicle under the Consumer Rights Act 2015 on the grounds that it is not of satisfactory quality and that you have failed to rectify the issues in a timely or reasonable manner. Due to the character limit of this form, I am unable to provide the full details of my experience here. Please contact me directly so I can provide the complete account of the issues and my expectations for resolution.

We found Jon to extremely helpful, engaging and friendly. He explained everything about the process and the car. He even followed up the next day. It was a really good experience for me and my daughter. His customer care is just amazing.

Visit to Macclesfield was very good, all staff helpful and polite. Kept informed through-out the process. My only build was to improve the timeframe of this type of appointment.

Easy to use no hassle car was washed and hoovered free of charge

All flowed from booking service to collecting car.

Finished the checks early and received notification to collect. Handy review of the cars condition. Thanks

Ignored a number of points which I asked when the car was taken in. Ignored a question after the service regarding the date of the next service which I am told is 15/8 only 6 weeks after the last service. I have also had a car notification telling me that the internal air filter needs changing. I presume this was done at the service as the same notification appeared prior to the service. Please confirm. Communication poor.

The customer service was awful!! No one called to say my car was ready for over one week then I got a call at 5.30pm after me trying to get hold of someone for an update daily for the week beforehand with no answer or response from any of the teams to say I had to return the hire car and collect my car the following day as the insurance would run out and I could not drive after midday!! Really not ideal as I had a medical appointment that same day for major surgery I am waiting for that I then had to cancel and I was charged for. No apologies or call back from management worst service I’ve ever experienced with mercedes

I recently visited Mercedes-Benz of Peterborough for a service appointment and was really pleased with the experience. The whole process was smooth from start to finish. The service team was friendly, professional, and kept me informed throughout. I appreciated how clearly everything was explained, including the work that was being done and any recommendations. The waiting area was clean and comfortable, which made the wait much easier. It’s clear that customer care is taken seriously here, and I felt confident my vehicle was in good hands. Thanks again to the team — I’ll definitely be returning for future servicing.

Booked online for a manufacturer recall. On arrival I was seen immediately at service reception and given the opportunity to wait for the car with a complementary coffee. The work was completed in 40 minutes and I was on my way.

So poor misquoted for work one item 150% more expensive than originally indicated - we missed some parts in the quote !!!!! Then left sitting for hours so poor I looked up Group 1 complaints and seems I’m not alone in poor service these days

It's been a pleasure visiting this place for service. Customer service was exceptional.

Professional and exceptional service at a reasonable cost！！

Exceptional. I was kept up to date throughout the process and informed of the remedial work required to my vehicle. There was no hard sell, just information to make a decision. Angelica was great and the entire team!!

Very good service, quick respond, fast action

Porsche Portsmouth as always were friendly, efficient and always willing to go the extra mile to give an excellent and professional service.

After my initial issues now dealing with the new service manager George who has agreed an amicable solution to my problems .Thanks to Ellie Harvey who has been very helpful during my recent experience