Group 1 Automotive UK

The car was "called in" for certain updates (at no cost) and from start to finish the service was excellent! The computerised key drop off system is excellent, as was the very helpful staff member who dealt with us (Lauren, I think). Great Service from Group 1

Was told the car has been cleaned and hoovered. Nothing has been done. And also told car is at the front Parked however had to look for the car around the block to find it, wasn’t where it should be ready to go! Poor communication between the staff Who is doing what!!

It the same fault as before still can’t fix it and still wait for answers off them it not good enough from then it doesn’t look good. You keep taking a car back all the time for same fault. On on the brand-new car. On Mercedes car in Derby.

if the professionalism of Adam Bacon is the standard expected by this company. then I feel secure in my dealings with them for many years well done

They did the MOT and service, which was good. An issue was found with the car which needed to be fixed after the MOT passed. This I found out and had to mention was covered by the warranty, they didn't tell me that. Anyway, they sort out the warranty pre fix claim which took a while (not their fault), and then had the car in for a couple of days. Since then I've been waiting two weeks for proof that the works was done so I can add to be car records. They never answer the phone (even after an hour of ringing), rarely respond to emails, and in fact the only way to get some information is to drive 30 mins there. This also happened last time they had my car in.

From the minute I walked in I had exceptional service from Monika on reception followed by Thanbir who carried out my cars service and advised me that everything was okay. Super kind and great communication regarding my drop of and collection and Thanbir updated me on what had been completed too which was helpful! Thank you Audi!

I told them to look into my air conditioner and they didn’t do a thing.

No faith that the issue was taken seriously. Despite the Ford Pass App recorded the fault several times plus broke down twice. It seems that Ford can’t be bothered. It’s a shame as I’ve been a Ford customer for over thirty years but no faith in buying another.

The car was booked in for some software updates, an airbag error and an error with the SOS light. I was advised that it may last 2 days. Received a message on day 1 to state that the software update was going to cost me nearly £200 and I needed to be a bit stubborn with the service advisor and tell them that I'd like to see evidence that suggest that the service was going to cost me, ending up with me being right and this charge would’ve been unlawful. Getting in touch with anyone from the service department was a mission itself considering the amount of time waiting on the endless calls I had to keep on doing to get hold of someone. By the end of day 1 receive a phone call stating that the car was going to be there for a 2nd day given that new parts for the airbag and sos button were going to be ordered. on the 2nd day I was told that indeed I wasn’t going to be charged for the software update but that the wrong parts were ordered for the airbag and that the car was going to need to be there for a 3rd day. Very unprofessional considering that we are talking about a VW vehicle in a VW garage. I wasn't able to pick up the car on day 3 Friday needed to pick up on day 4 Saturday. On Saturday I was disappointed that VW no longer does the courtesy clean especially considering the amount of days the car was in the garage. Upon inspection I realised that some damage was done inside the car spoke with a service advisor about this, photos were sent where is possible to see damage of the scuffs on the interior dashboard panel by the glovebox, the side of the central console, airvents and a piece by the steering wheel that wasn’t fitted back in place properly. There was also a tool of some sort left on the backseat. This has left me distressed and disappointed considering the care I have for the vehicle, and considering that VW has the duty of care towards the cars left at their responsibility. The technician(s) that serviced my car didn’t have the reasonable amount of care expected whilst working on my car and overall I’m seriously disappointed with the lack of professionalism, care and attention to detail.

Service and additional work completed on time and staff great to deal with.The whole experience was effortless.

I purchased a pre-owned car from Group 1 in Borehamwood a year ago, and it's been in their service department for a few warranty repairs since then. Each time, Piotr has been my service advisor, and he is truly outstanding. Piotr embodies excellent customer service: he's friendly, polite, professional, and consistently ensures all necessary work is completed to the highest standard. Even more impressively, if I've ever been less than completely satisfied, he goes above and beyond to make it right. Piotr is a true asset to Group 1's service team! And a shout out to the super helpful reception team as well!

Excellent thoughtful and helpful good value for money

Really simple online booking portal and very helpful staff. The addition of a video report on the works that have been completed help to easily explain where your car health is at. I wouldn't take my car anywhere else!

My car went in for a service and the service was great.

Can’t get through on the telephone to get updates on car. Labour costs are too high Didn’t diagnose issue with car correctly and therefore costs increased

Had to chase my car after its service, some disinterested guy answered the phone at 5pm and said he would find out when it would be ready and call back. I rang back at 5.45pm and was told the car was ready and did I not get a SMS? I did not. Car was left outside the garage for me to collect. Usually very good but not impressed this time. Also, never received a video about the car which I usually get.

Great service experience, my Audi car dropped off at the Colchester dealer, courtesy car picked up and all work completed within the day as planned, priced competitive for the works done too. Upon collection the car was washed and vacuumed too.

Group1 at Norwich have had my RR for over 3 weeks and cannot identify the fault. I received this message from Group1 4 days ago and replied with my phone number immediately - but ‘tellusmore’ have not contacted me. Typical! Here is their message to me…. “We appreciate how frustrating it must be to struggle to get through on the phone and to have your vehicle with us for an extended period without resolution. This certainly isn’t the standard of service we aim to provide, and I’d like to sincerely apologise for the inconvenience and disappointment caused. Your comments have been shared with the management team at our Norwich site, and we’re reviewing both the communication process and the handling of your vehicle's issue as a priority. If you're willing, I’d welcome the opportunity to speak with you directly to better understand the situation and to see what we can do to support you now. Please contact me at tellusmore at group1auto.co.uk

On 20 June, 2025, I dropped off my car, I was contacted within two hours and informed that the MOT had failed due to a fractured or broken nearside coil spring. Fortunately, the repair was scheduled for the following Monday and completed successfully, and I was able to collect my vehicle on time. My concern is: since I had booked both the Service B and MOT together, why was such a serious issue like a fractured coil spring not identified during the Service B inspection? I believe most customers, myself included, would reasonably expect that the Service B is carried out first, followed by the MOT — especially since a full service should help prepare the vehicle to pass the MOT. If the MOT was performed before the Service B, this raises further questions about the sequence and thoroughness of the service process, particularly as this type of fault is safety-related and should ideally be spotted during a full inspection. I had sent an email to your team a few days after collecting the vehicle to ask about this, and I also followed up again — but as of today, it has been two weeks, and I have still not received any response.

Helpfull friendly staff