Group 1 Automotive UK

The staff here are excellent. They react straight away and are very friendly.

Car collected as arranged, video of inspection report provided, work carried out quickly and car returned promptly

Really happy with the service I received from Group 1 Toyota Sandhurst, especially Josh went above and beyond to looking after me and helping me purchase my new car. Would highly recommend

Wonderful service, especially Maria Atkinson, understood what I was looking for and was able to help, arranged for me new car and made the whole process so easy.

Polite and efficient staff

Great communication and service, happy to use this dealership again in the future.

I bought an X3 M50 from the Borehamwood BMW dealer. I got a good deal and the lead up to collection was fine. On the day of collection the salesman helped me check the vehicle for defects and he clearly noticed a defect on the dashboard as he was picking away at something. As he didn't flag it up I assumed it was nothing or he had resolved it. It turned out (I discovered a week later) that there was what appeared to be a defect in the dashboard material. I had to get my local dealer (in Portsmouth) to rectify the problem. The Borehamwood salesman promised to get the aftersales manager at Worthing to get in touch with me to sort it out but after two and a half weeks he has not been in touch. All of this has left me with a less than good impression of Group 1.

Mercedes Benz Derby replaced 2 tyres while I waited brilliant service as always Even had a coffee or two while I waited

Very prompt and professional services cr

I recently purchased a car from Porsche Centre Bournemouth and couldn't be more pleased with the experience, largely thanks to Will. From the initial enquiry to long after I drove the car away, Will's service was exceptional. The entire purchase process was very smooth and straightforward. Will was incredibly helpful, guiding me through each step and ensuring I was kept well-informed. He was always quick to reply to emails, providing timely updates on the car's preparation and answering any questions I had. The car itself was prepared to an excellent standard, a testament to the high quality upheld by the Centre. What particularly stood out was the aftercare; even after I had received the car, Will continued to be a fantastic point of contact, promptly answering further questions and ensuring I was completely satisfied. I would highly recommend Will and the team at Porsche Centre Bournemouth to anyone considering a Porsche purchase. The level of professionalism, helpfulness, and commitment to customer satisfaction is truly outstanding.

Avoid Southend Audi – Misleading Sales Practices and Poor Customer Service I recently attempted to purchase an Audi A4 Avant Black Edition (LN74 UCF) through Southend Audi, dealing with salesperson Liam Arch. From the outset, I sought clarity on the car’s history, specifically asking whether it had been an ex-demo or ex-rental vehicle. I was explicitly assured via email that the car had been an Audi purchase used briefly by staff before being sold to dealerships. Based on this information, and with the car’s low mileage of 1,055 miles over less than five months, I proceeded with the purchase, securing finance, paying a £500 deposit, and traveling from Scotland to finalize the transaction. I was also assured the car was in excellent condition, with no visible marks. However, upon arrival, my inspection revealed significant concerns. The boot contained excessive dog hair, and both the bumper and boot sill had noticeable scratches and scuffs—contradicting the guarantees I had received. Additionally, the registration plates bore the name "Apex Easifleet," raising suspicions about the vehicle’s true history. Further investigation confirmed the car had been registered to a lease company rather than Audi UK. Despite raising these concerns with a manager at the dealership, the explanations provided were inconsistent and unconvincing. Had I been transparently informed that this was an ex-lease car, I would never have committed to the journey, let alone considered the purchase. This experience resulted in unnecessary financial loss, including at least £500 in travel and accommodation expenses, as well as two lost days from my holiday. To add insult to injury, despite Southend Audi's website stating complaints are acknowledged within 24 hours and resolved within 14 days, I have received no response 56 days after filing mine. I now await the 80-day mark to escalate the issue to the Motoring Ombudsman. I strongly advise prospective buyers to exercise caution when dealing with Southend Audi, as transparency and customer service appear to be lacking.

Polite and organised. Service completed in the allotted time with all documents information explained by the service team. Well done

Very easy to book online, drop the vehicle. Friendly and helpful service, kept me updated with everything, made things very efficient.

Lewis barker was very helpful 👌 👏

Rob White at Porsche Portsmouth is as always very courteous and exceeded my expectations when handling my service and MOT.

Excellent service & well looked after during having an MOT & purchasing a vehicle.

Troy stayed late on two days running, to help us with making the right choice of vehicle and lease options. And Alfie likewise showed endless patience when we returned needing help linking phones with Apple CarPlay.

Took vehicle in for an under warranty repair. Got a courtesy car and all was sorted within the day. No quibbles and car returned washed too!

My trade-in and purchase proved an impressively efficient process. It was a pleasure to deal with Zak. He did precisely what he said he would and was responsive and unfailingly helpful throughout.

Prompt and efficient service with free coffee