Green Van Lines Moving Company - Dallas Reviews (Oct 2023): Is It Legit? Trust Score 3.7/5 from 60 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.7	60	100%		● Low

3.7 / 5 overall

=

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Oct 2023.

Last 3 months: 1.0
12-month avg: 1.0
All-time: 3.7
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Value	Delivery	Service	Trend	Reviews
Green Van Lines Moving Company - DallasThis company	3.7 out of 5 (good)	100 out of 100	3.5 out of 5 (good)	2.9 out of 5 (fair)	3.3 out of 5 (fair)	—	60
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	—	—	4.5 out of 5 (good)	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.3 out of 5 (good)	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.3 out of 5 (poor)	1.2 out of 5 (poor)	1.7 out of 5 (poor)	—	1,000

Bottom line: Green Van Lines Moving Company - Dallas is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.9).

Reviews

60 reviews of Green Van Lines Moving Company - Dallas. Filter by what matters to you.

3.7ⓘ

Customer reviews (60)

0 reviews in the last 12 months

Jennifer Cavness

1 review

Oct 31, 2023

Featured

BEWARE!!

BEWARE!!! This company is a fraud. We had our items picked from Fort Worth, Texas on September 29, 2023, and they were supposed to be delivered to us in Michigan on October 14th, 2023. This never happened. The company ignores communication and has refused to tell us when we will get our belongings. It has been over a month and we still have to sleep on a mattress on the floor and live out of suitcases because they haven't delivered our stuff as paid for, and promised. I received ONE call back, after dozens of messages, and it was October 17th and Beau Talley stated it would only be 5-7 more days until delivery. Well, that came and went, and we still have nothing. BEWARE!! Do NOT use this company. They have also had their BBB verification revoked due to poor business management.

1 review

Aug 10, 2023

Featured

Awful horrible company

I did not want to do this but they left me no other choice. We hired green vanlines of Dallas in March to move a 1 bedroom apt to storage. The first part wasn’t to bad besides them dumping plants out on the porch, smelling of marijuana, and getting a call the next day from the apt complex saying come clean up the mess from the dumped plants or you will get a fine. When it all started was once they have your stuff. They give you the run around on when they will deliver your stuff to the new location. You cant pen them down on a date. They are just looking for any truck to throw it on and don’t know when that will be. When you think you do have a date it keeps changing. They called me at 10 o’clock at night on the night the truck was supposed to be leaving to tell me everything wouldn’t fit. Said only half would fit. Then the driver didn’t even leave till the next day. The worst part came when the driver showed up and asked for payment before even opening the truck. I Zelled the money and they started unloading. We started to see broken items and crushed boxes. When I took the blanket off my leather couch it had four tears. My credenza was ruined. Scratched and broken doors. I called Diane, the lady we had been dealing with and sent pics and instead of calling me she called the driver. I never did hear from the owner Beau or Diane, to apologize, make it right, or even care that this happened. They have ignored repeated phone calls and emails. It’s been 5 more days and they will not give me a day that they will bring the other half of my items. They keep giving me excuses and that’s it. With this company you feel like you are working for them. The hours I have worked on this I should be paid! I hope that other potential customers will do better research than I did. They have had their acct suspended by the better business bureau and these ratings on here are padded to bury the bad ones. They also own green vanlines of Florida. Stay away from beau Talley and his companies. Can’t wait to see how the 2nd half of my order goes UPDATE: 2nd load still hasn’t arrived! Been told two different times it would be here on a certain date. Hasn’t happens. It’s really sad that this company is allowed to continue to be in business UPDATE: last load came last night around 8. So many items missing. If you happen to see this and had them deliver around the same time and you are missing a ladder(the driver kept that), a kids bike(he gave it away to a guy on the street he hired for $50 and brought into my home to help unload because he had no dolly or another helper), and your 4 lawn chairs( he wouldn’t take them and left them at my house) told me he was tired and didn’t know what to do with them. Second shipment was 8/17. To say this company shouldn’t be in business is a understatement.

1 review

Nov 24, 2022

This company has scammed me!!

This company has scammed me!!! they honestly dont give a damn about the customer after the payment is made. I paid the full amount of $5,136 plus provided a tip of $400 to the movers. I purchased valuation insurance upfront as well. 1. The sales rep- Kevin told me initially that he would be the only person I would need to speak to. After I had booked my move, he only texted back, and always asked me to contact Diana at helpdesk for anything after that. I had confirmed with Kevin on text whether they could include the Tip amount in the invoice, to which he replied -"Yes". I have proof on messages.(Attached below) Finally, they did not send me the invoice with tip included. Diana tells me that Kevin is not in finance, so he can't commit to anything in accounting. 2. Diana cannot be reached. I have sent numerous emails, left numerous voice mails, but she does not return calls. (Attached emails) 3. Our stuff was picked up on Oct21st from Dallas and reached San Jose on the 10th of Nov. (14business days, the last day as mentioned in the document) 4. The LED TV is damaged, The legs to the platform bed are lost and the dining table top is scratched. I have been calling and emailing so I could file a claim (Note: I have prepaid for $21,000 of insurance), but they won't respond nor give me a claims number. It is now 2 weeks since our stuff arrived and we cannot even reach them. 5. Diana at helpdesk asks me to submit an inventory document, I have all the paperwork given to me at pickup and delivery and a signed inventory list is not there. Why don't they have the document?? 6. Diana told me she needs to wait for the driver to submit the paperwork, to even give me the claims number. I texted the driver and he said he had turned in paperwork a long time ago. It's now 2 weeks since our stuff was delivered. (Attached message screenshot from Driver) I have paid $5136 plus a $400 tip. Also bought valuation insurance. Now this company is not reachable through phone or email since two weeks Please Avoid this company if you want to save yourself and your family from harassment!!!!!!!

1 review

Mar 10, 2021

It is rare as one can see from my…

It is rare as one can see from my profile the negative reviews I've written amongst almost 200. I am so disappointed in how this move ended and was conducted by Eli and his company, even when given two weeks and multiple opportunities to avoid two police reports, insurance claim and this negative review. Overall the first part of the trip and packing was great with care taken to disassemble desks, furniture etc with a reassurance it would be put back together. Our items went from Florida Texas and reasonably I assumed of course items would be broken after traveling several states. However what I did not assume was just how many large pieces of furniture was damaged to the point of not being able to fix it, including my most solids wood pieces which I did not anticipate being broken. i would say out of all of my furniture foe a large 4 bedroom house, only 3 pieces weren't broken or completely scraped up on 75% of all tops , sides, and bottoms. Once I saw the large truck arrive in Texas extending almost three full house lengths storing 8 families items, part of me saw how it could happen. It was stacked about the height of three tall men. A man literally climbed the bottom pieces to pull the top pieces which of course created an avalanche type situation. It was impossible for them to not further damage already broken items. Only one piece was reassembled and everything left in disarray. Despite boxes being labeled and telling the young men where to place the items, things were everywhere and in all the wrong rooms. It was impossible to supervise 5 guys in a huge rush while unpacking. They were very nice but completely careless with our items. At least 8-10 Items were labeled as ours that were not and I kept telling them to keep it. I walk away for 30 minutes for work meeting and they finished up. I ended up without expensive bed frame I had already confirmed was ours, a toolbox of tools that was stolen priced at about 5k, and two benches, ottoman and yard soil that was not mine. Despite asking the owner to work with us he did not. We decided we would file a police report for the toolbox and items in both Florida and Texas. Going through their insurance is pointless as they have a high threshold before they will Cover anything and of course requiring receipts etc that most families don't have for items that aren't new. We wanted to walk away from it al and asked for $250 in order to pay two Lola handyman to put together the pieces left behind from his team. He refused. We have two weeks for him to sort out to no avail. Despite hating to drive and not wanting to spend the days driving cross country, i completely regret not doing it on my own. Regretful of using their services.

Connie Strasheim

1 review

Oct 15, 2020

Multiple Problems Left Unresolved

I had numerous problems with this company, unfortunately. In summary, I was charged approximately $700 more for my move than originally quoted; several large and relatively expensive items were lost in the move (including a brand new power generator, mattress and mini-trampoline), and several more items, including a desk and bookcase, were damaged. In addition, a $450 sterling silver pendant containing my recently deceased husband's thumbprint went missing after the move (I can't say it was stolen, I don't know for sure, but I noticed that it was missing after the movers left). The item was of great sentimental value to me. But what really bothered me about the whole process was the lack of appropriate communication and concern for the issues by the employees of Green Van Lines. I reached out to the company immediately with my concerns; specifically, to Michael, one of the directors of Green Van Lines in the Dallas area - who was slow to reply via email, didn't bother to call me back, offered no apologies, and instead sent one-line responses addressing only the missing items, for which he finally simply said, "call this number to file a claim" - which I did. It has now been two weeks since my move was completed, and 9 days since I called to file a claim, and I am still waiting for a callback to get the claim filed. I was told that I would only be reimbursed .60 per pound rather than for the full value of the items. This is unfair, as two items were very lightweight but cost me $500 and $200, respectively. When Michael came to assess my home to provide a personal moving quote, he was very friendly and assured me that Green Van Lines was not a "bait n' switch" company as many others, which provide a quote but then end up charging customers far more. He told me if I added any other items that the final quote would be higher, of course. In the end I did add 8-10 additional boxes (regular medium to large sized moving boxes) but I have a hard time understanding how that would add $700 to the final move. He also told me I would not be charged for things like packaging, but in the end I was, in addition to some boards that were a part of one of the beds. I brought the matter up to him several times and he simply stated that the final inventory showed 20+ more boxes than the original, which I know was not right. He didn't address the broken items, packaging costs or the extra charges for the boards that were part of one of the beds (I thought that should have been accounted for in the initial evaluation). When I expressed my dissatisfaction with the level of customer service I was being provided, he simply stated that he didn't know what else he could do for me (instead of asking what my concerns were. When I re-stated the issues, he didn't reply). A simple phone call to address my concerns right away, along with an apology would have meant a lot and could have gone a long way toward resolving the issues, but instead I felt brushed off; almost as if I were a bother to him. I spent $4,275 to move the equivalent of a two bedroom home from Dallas to Centennial, Colorado and expected better service than this. To be fair, Michael did attempt to reconcile the final box count with the inventory on the initial quote, and checked the company's warehouse for the missing items, but in the end, the only solution I was given was to file a claim for the missing items. My concerns about being overcharged were basically left unresolved. I would have given this company a better rating, despite the issues, if somebody - anybody - had simply called me right away to fully address my concerns. One-line email responses days later, and incomplete answers, just doesn't cut it. Thanks

Bobby Pennington

1 review

Jan 15, 2020

Awful experience

**It’s long, but please read this before doing any business with Green Van Lines (GVL)** GVL completed a move for me from Dallas to NYC. Before the move, Arthur did a great job of selling the company as a whole, their reviews, and the care they provide. He explained the difference between them and brokers, and how GVL had their own trucks and people who handle moves. It sounded great, so I trusted them with everything I own on a cross-country move. I also paid an extra $750 (~$5,800 total move) to guarantee a 5-day window of delivery (normal range is 15-20 days). This is exactly how things went on my move. No exaggerations. First, I was assigned to Ross as my contact. Ross did a poor job of coordinating with me and my building in NYC. Often, he would not reply to emails, and when he did reply he would remove my roommate and building management from the emails. Eventually, I found out that GVL didn’t meet the insurance needs of my building in NYC or the state of NY. In NY, you must provide workers comp, and GVL does not do this. Ross left it to me to figure this out. Then came pick-up day. The movers arrived 3 hours late. Generally speaking, they did a good job. They certainly didn’t pack my fragile items as Arthur told me they would, but they were professional and I was comfortable with the pick-up. **Here is the important thing about all of the reviews you see on here** The movers told me they couldn’t leave until I completed a survey about their work. This “survey” was a link to a Google Review. They stand there and watch you give the review, which puts pressure on the customer to give a higher rating (remember this when reading other reviews). Then Ross and Arthur went almost silent for 3 weeks. They wouldn’t answer my calls/emails. I had no idea when to expect my things. Finally, we’re on the last day of the 5-day window that I paid $750 for, and they tell me they can’t make it. They removed the $750, but I canceled everything else in my life that week, so I could be there for when they arrived. If they would have given me any communication, I could have planned differently. Then they told me my things would arrive the next Monday at 9 am, then 10 am-12 pm, then 5 pm, then 9 am the next day. Again, I’m canceling everything to meet them, and they can’t give me a trustworthy answer. Finally, they arrive, and it’s two guys to unload a 2BR apartment. They only accept the second half of the payment in cash (the first half was taken at pick-up by certified check). And they make you give them the cash before they unload. Also, they were not employees of GVL in TX like they promised me. They were an unaffiliated carrier. GVR just gave our stuff to some guys from North Carolina and hoped for the best. The final unload - Not to be dramatic, but it was gut-wrenching. Every box they unloaded was damaged. Some boxes were half the size that they left at. Boxes marked as fragile were nearly destroyed. It was only two guys, so they were moving quickly, constantly banging our furniture and art against door frames and walls. They were literally throwing boxes marked as fragile on the floor. The only thing that mattered to them was finishing. They had the cash. It’s not like I can do anything. When I finally opened my art, the glass in every picture frame was shattered. Also, hey told me that my couch and table wouldn’t fit in the elevator, so my roommate and I had to carry them up 5 flights of stairs. The movers did not carry them up 5 flights of stairs, the customers did. Granted, they offered to carry them up for an additional $2K. Worst customer service I’ve ever received and I have thousands of dollars in damages. It’s difficult for me to find something I own that is not damaged now. Do not use this company if you value your time, money, or belongings. I don’t write reviews often, but it’s important that companies like Green Van Lines are held accountable to their promises and their work, especially when taking customers hard-earned money.

1 review

Jul 14, 2019

MOVER BEWARE:

MOVER BEWARE: This company is exemplifies "over promising, under delivering." Like some of the other reviews on here, initially the experience is very positive and they appear professional. Once they've got you hooked on a fair quote, it's game over. Here was an email I sent with some of my grievances, per their request, that received no follow up: 1) The movers showed up 3 1/2 hours late from their scheduled appointment of 11 AM CST. I was told, first by you, and then them when they called on at least a couple occasions during the day, pushing back our scheduled appointment they would be expeditious in the pickup. When they showed up at nearly 2:30 PM CST they barely finished by the 6 PM CST cutoff of the leasing office closing for me to return the keys and close out my agreement. This is on top of the fact I had to change my flight to the following day and get a hotel, due to their late arrival, which alone cost me ~$500 all in. 2) When they arrived I was surprised to find out I wasn't able to use any of my credit cards without paying a 5% fee and personal checks were not accepted. I realize this was in the contract, but something I frankly glossed over given I've used other moving services, where I've never had this problem. As you can probably imagine, most people don't just carry around $2k in cash. Had they arrived on time I could've ran to the bank and pulled out the cash. Nevertheless, your payment policy and their tardiness just added stress to an already stressful day. 3) The quote increased by over $1000 at which point the foreman made a number of adjustments (on his clipboard) pointing to errors made by the home office. The fact he was calculating #s on his phone on a bunch of paper, told me this was an error prone process. The entire revision of the quote process just felt like a numbers game instead of being transparent, and frankly not one I was inclined to participate in in 100%+ sweltering humidity. The final outcome was an expected quote/bill still $500 over the originally quoted price. Even after this, I called numerous times, to get an update on the quote that they indicated they would review for potential deductions and to provide a moving date. Every time I called and managed to get someone on the phone, they told ME to call them back for an update, because THEY were too busy. I spoke with Jason who spun a story that the foreman made a huge error and I was getting a killer deal. The icing on the cake that's led me to submit this review and every other I plan on posting online is they promised me a delivery between Friday-Sunday of this week (it's already been 3 WEEKS), they just called to tell me my delivery won't be here until Thursday/Friday of next week. They went days avoiding my calls.. this company MAY be equipped to handle local/Intrastate moves in Texas, but certainly not interstate. I get the feeling they wait to aggregate as many deliveries to a certain area as possible, at the customer's expense, to maximize their profits. Seriously do yourself a favor, and plan on paying for a marginal difference, but saving yourself much unneeded stress and concern.