Jen

Aug 10, 2023

Awful horrible company

I did not want to do this but they left me no other choice. We hired green vanlines of Dallas in March to move a 1 bedroom apt to storage. The first part wasn’t to bad besides them dumping plants out on the porch, smelling of marijuana, and getting a call the next day from the apt complex saying come clean up the mess from the dumped plants or you will get a fine. When it all started was once they have your stuff. They give you the run around on when they will deliver your stuff to the new location. You cant pen them down on a date. They are just looking for any truck to throw it on and don’t know when that will be. When you think you do have a date it keeps changing. They called me at 10 o’clock at night on the night the truck was supposed to be leaving to tell me everything wouldn’t fit. Said only half would fit. Then the driver didn’t even leave till the next day. The worst part came when the driver showed up and asked for payment before even opening the truck. I Zelled the money and they started unloading. We started to see broken items and crushed boxes. When I took the blanket off my leather couch it had four tears. My credenza was ruined. Scratched and broken doors. I called Diane, the lady we had been dealing with and sent pics and instead of calling me she called the driver. I never did hear from the owner Beau or Diane, to apologize, make it right, or even care that this happened. They have ignored repeated phone calls and emails. It’s been 5 more days and they will not give me a day that they will bring the other half of my items. They keep giving me excuses and that’s it. With this company you feel like you are working for them. The hours I have worked on this I should be paid! I hope that other potential customers will do better research than I did. They have had their acct suspended by the better business bureau and these ratings on here are padded to bury the bad ones. They also own green vanlines of Florida. Stay away from beau Talley and his companies. Can’t wait to see how the 2nd half of my order goes UPDATE: 2nd load still hasn’t arrived! Been told two different times it would be here on a certain date. Hasn’t happens. It’s really sad that this company is allowed to continue to be in business UPDATE: last load came last night around 8. So many items missing. If you happen to see this and had them deliver around the same time and you are missing a ladder(the driver kept that), a kids bike(he gave it away to a guy on the street he hired for $50 and brought into my home to help unload because he had no dolly or another helper), and your 4 lawn chairs( he wouldn’t take them and left them at my house) told me he was tired and didn’t know what to do with them. Second shipment was 8/17. To say this company shouldn’t be in business is a understatement.