Marie

Sep 19, 2021

Awful communication and customer service

Truly terrible communication every step of the way. I was told I had a "2 week delivery guarantee". After 2 weeks of radio silence, I called dispatch and was told my stuff had not yet left my departing city. That was just the beginning of the breakdown. Once my stuff was handed over to the subcontractor out of New York City, the Green Van Lines team suddenly dropped me. They changed my delivery date several times, calling me late at night to tell me that the truck had broken down (though they were calling from the road, so that seems unlikely). When they finally arrived, they said they would only accept a money order or cash, even though my contract with GVL clearly stated that Zelle was the preferred method of payment. Then they refused to unload until management gave them the go-ahead. I had seen this particular snafu coming and tried for several days to contact Guy at Green Van Lines- to the tune of 6 unanswered voicemails and 2 emails. At one point, I re-dialed the number that had called me to say my delivery was canceled again, and the man said he didn't know who I was, even though HE had called ME. Absolutely massive mess, and a completely unprofessional lack of communication in every area. To top it all off, they broke my TV (which they had packed themselves). If you're thinking a professional mover will make your life easier- this one will not.