Green Van Lines Moving Company - Dallas
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It is rare as one can see from my…
It is rare as one can see from my profile the negative reviews I've written amongst almost 200. I am so disappointed in how this move ended and was conducted by Eli and his company, even when given two weeks and multiple opportunities to avoid two police reports, insurance claim and this negative review. Overall the first part of the trip and packing was great with care taken to disassemble desks, furniture etc with a reassurance it would be put back together. Our items went from Florida Texas and reasonably I assumed of course items would be broken after traveling several states. However what I did not assume was just how many large pieces of furniture was damaged to the point of not being able to fix it, including my most solids wood pieces which I did not anticipate being broken. i would say out of all of my furniture foe a large 4 bedroom house, only 3 pieces weren't broken or completely scraped up on 75% of all tops , sides, and bottoms. Once I saw the large truck arrive in Texas extending almost three full house lengths storing 8 families items, part of me saw how it could happen. It was stacked about the height of three tall men. A man literally climbed the bottom pieces to pull the top pieces which of course created an avalanche type situation. It was impossible for them to not further damage already broken items. Only one piece was reassembled and everything left in disarray. Despite boxes being labeled and telling the young men where to place the items, things were everywhere and in all the wrong rooms. It was impossible to supervise 5 guys in a huge rush while unpacking. They were very nice but completely careless with our items. At least 8-10 Items were labeled as ours that were not and I kept telling them to keep it. I walk away for 30 minutes for work meeting and they finished up. I ended up without expensive bed frame I had already confirmed was ours, a toolbox of tools that was stolen priced at about 5k, and two benches, ottoman and yard soil that was not mine. Despite asking the owner to work with us he did not. We decided we would file a police report for the toolbox and items in both Florida and Texas. Going through their insurance is pointless as they have a high threshold before they will Cover anything and of course requiring receipts etc that most families don't have for items that aren't new. We wanted to walk away from it al and asked for $250 in order to pay two Lola handyman to put together the pieces left behind from his team. He refused. We have two weeks for him to sort out to no avail. Despite hating to drive and not wanting to spend the days driving cross country, i completely regret not doing it on my own. Regretful of using their services.