GreenThumb Reviews

My wife has been a loyal customer for a long time. She passed away in March. They continued to provide a service unbeknownst to me and of course I now owe them money. That's not a problem in itself but when you get a standard letter saying 'we are sorry you are cancelling your account' then you wonder what type of organisation they are. Empathy bypass. Swerve this company

Green thumb in the last 12 months have been useless. They do not respond to texts or emails. They want to come at the wrong time E.g a summer feed in the middle of September.

I decided I’d like to have a lawn service. looked on Greenthumb web site, filled in all the details and received a message that someone would be in touch. a few weeks later and nothing had happened, so I called them. They took all my details, said someone would call me. nothing…. I can only assume they don’t want my business… hopeless

I asked Green Thumb to do a makeover on my lawn. They prepared the area and reseeded it. Two weeks later they came to inspect it and all was fine. And that was it. No advice on when to begin cutting it. No reseeding of bald patches. Nothing. Apparently they came again and left feedback, but not to me - only to head office. I complained and got no reply. In the end I had to seek advice from another company. They offered to send someone out but I had already cut the lawn and reseeded the bald patches so I told them not to bother and never come near me again.

I have received service from GreenThumb Chichester since 2006. Unfortunately many issues arose throughout 2020 and many of the treatments were not carried out properly. I emailed and called numerous times to try to resolve this but no response at all. Finally at the start of 2021 after not paying the invoice I got a call and managed to resolve this with an agreement to continue the service. Recently they have charged for a lawn treatment that was not requested and still do not respond to emails or telephone calls. Definitely avoid and find an alternative provider of this service.

Greenthumb has provided me with a dreadful service over three years - if you are thinking about using the then DONT - two years of managing my lawns culminating in refunds for incomplete works and compensating reseeding - then told me my contract was ended but to continue my charges would double! Then they turn up to do 2 unsolicited treatments and billed me! l am an OAP recovering from a stroke and when l complained said l had to pay them - what a bunch of clowns _ AVOID AT all costs GREENTHUMB CHICHESTER

As a customer of almost 8 years I have experienced deteriorating service over the last 3 but given them chance after chance due to every excuse under the sun. Issues have ranged from turning up without telling me, to treatments that have proved increasingly ineffective... plus a long history of useless moss treatment applied at the wrong time of the year. For 3 years now I've had to pretty much reseed my whole lawn every spring because of moss. Now I'm near the end of June 2021 with no contact whatsoever since winter and a phone that just rings out... so I finally decided enough is enough. Sent a message to cancel and explain why a week ago. No response at all. If this is customer service I can survive without it. I was a loyal customer who stuck it out far too long, now I will never return. To ANY franchise!

Green Thumb operatives are great when they appear. Several emails told me of my next treatment - unfortunately though no one turned up. When I complained, I was told of staff sickness. No apology though. Date no. 2 was fixed. Once again, no show. No point in calling - the answerphone plays recommendations for their treatment over & over again. I listened for 7 mins, then gave up. They’re expensive - I would pay if they were worth it but they’re unreliable & unresponsive so I’m cancelling my contract.

Green Thumb started tending my lawn in the spring, it was going yellow and suffering from Leather Jackets, its looks really good now the best its been. I live in Westbury Wiltshire and would highly recomend the service, they are very friendly and helpfull

Awful customer service very expensive lawn looks no different and when they do come round there less than 10 minutes Waste of money

This is the worst nursery! No customer service. All I wanted to do was ask a question about some of their trees. I found someone in the nursery, and he said he busy but would be right back. 20 minutes later,,,, nobody. So, I asked another guy if he would answer a question. The response, "Yea,,, I'll be right with you". After waiting 20 more minutes I gave up. Went to my local nursery, got help getting a couple hundred dollars of stuff. No problem. Green Thumb SUCKS.

If you value your sanity, do NOT use Green Thumbs. Their accounts department is disgraceful. I finished my contract with them due to saying I wasn't paying, although I paid on the same day each time. Now, even though I do not have them, they still send me horrible texts saying I owe them money. I DO NOT!!!

The best company you can have, it turn the lawn to lush green and very beautiful lawn. very polite and professional service if there is 6 stars I would give them thank you for always a lovely service

Avoid like a lawnful of Green jackets

I would strongly recommend avoiding Green Thumb. I have mixed feeling about Green Thumb. I used Green Thumb for several projects - regrade my front yard, adding a rock wall, shrubbery - and my weekly lawn service. From an execution perspective, I have been super happy with the quality of work; however, I have had several issues with their business practices. My first project (9/5/2019) ran over budget by close to 20% (extra 1,775) - I get an email on the day of completion - oops, hit more rock than anticipate. Need a check. My next project (10/29/19) was supposed to be paid 50% for scheduling and 50% at completion. Surprise - I woke up the next day to find they billed the entire balance (before the job started). The owner actually told me he was going out of town and decided to charge me before he left?!?! I have had issues where a check was not applied to an invoice (12/11/2019) and kept getting balance due notifications. 2/10 he invoices for Feb and March - still 2 weeks away from March? He decided to increase his rates claiming it is in the contract - can't seem to get him to understand that if you don't include an optional component into the contract (a checkbox), its not part of the contract [Type of guy that needs to be right at all costs] In short - solid lawn service - dubious business office - I would recommend passing

Awful company! Not accredited with Better Business B. nor do they care about complaints or customers, only money they scam off people. Reviews on the Green thumbs website are fake as we sure can't find where to post review on Green Thumbs scam website. Been waiting over 2 and a half weeks for plants. Asked to cancel 2 times & company printed ship label after telling them we don't want the plants due to how long it has been. Then they hurry up & send them through the post office, still don't have them. Now company offering free shipping over $125 when we had to pay $13 for shipping. Awful customer service, very rude. Now have to send plants back & wait for refund & that's when & if we ever even get them. Could of bought plants cheaper at my own nursery & had them here & planted 3 weeks ago. We will be writing the BBB & pissed consumer websites to complain about this company. Very rude emails were sent , very snotty stuck up conceited people. Really regret giving even a penny to this rude company. Plants we waited for 3 weeks for, just arrived in a box the size of 2 loaves of bread stacked on top of each other , box was smashed and about the weight of a loaf of bread, how 40 bushes were crammed in that little dinky box? I don't know, we refused delivery & now are waiting for a refund from company which am sure that will take forever too. Am guessing it was a box of twigs or sticks. Do not buy from this company these sticks or twigs are not worth the money.

I have been dealing with Anthony Desmoni of Royalty Plumbing since 2014. I had gone through many plumbers since 1998 so when I found Anthony I was overjoyed. Anthony offers top rate customer service to his clients and that is very difficult to find in today's world. He is beyond trustworthy; he knows the mechanics of plumbing like the back of his hand and he is FAIR! If you have any issues with your plumbing, Anthony is there to assist. Trust me you need not try any other plumbing service! I guarantee you will not be disappointed. If you do decide to go with another plumbing company, well that will be a big mistake.

Horrible company. They rip you off and dump the grass wherever. Ordered twice and they delayed my order for a week after paying over a $1,000. Truly a trash company to order from. Run elsewhere and save your money!!

Terrible store near Chinook Centre. I wouldn’t shop there ever again!!! Bought my son a new Pax 2 vaporizer for Xmas from this location. Tried getting the unit to work, but it is faulty. Took it back to to the store for a new unit swap out, with the receipt (not asking for a refund) and was told that they wouldn’t assist. Was told that we had to go through manufacturer for replacement. They are the distributor of the units, and don’t stand behind the products they sell!!!!. I highly advise avoiding the Green Thumb company as they are do not know how to provide good customer service, and are highly unprofessional.