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As a customer of almost 8 years I have…
As a customer of almost 8 years I have experienced deteriorating service over the last 3 but given them chance after chance due to every excuse under the sun. Issues have ranged from turning up without telling me, to treatments that have proved increasingly ineffective... plus a long history of useless moss treatment applied at the wrong time of the year. For 3 years now I've had to pretty much reseed my whole lawn every spring because of moss. Now I'm near the end of June 2021 with no contact whatsoever since winter and a phone that just rings out... so I finally decided enough is enough. Sent a message to cancel and explain why a week ago. No response at all. If this is customer service I can survive without it. I was a loyal customer who stuck it out far too long, now I will never return. To ANY franchise!