GreenThumb Reviews

A c63% increase in fees? Rip off big style.

I have just received a letter from green thumb, which states my monthly direct debit is going to be increased by nearly 50%, I have just come off the phone from them, their reason is everything has gone up ! I have been with green thumb for over 10 years and will not be using this service again.

have been using Green Thumb for about 3 years, they were supposed to come and do our winter treatment 2nd december 2022 - didnt turn up, waited a couple of weeks then phoned them, they gave me another appointment - didnt turn up, waited a couple of weeks again, phoned them, they gave me another appointment for today 17/02/23 - didnt turn up!! they never call me to say sorry for not coming, i have to chase them. 3 times they have failed to show. I have cancelled direct debit now

I have been using Green thumb in Beverley for a few years now and I’ve always been very pleased with the results. I would definitely recommend them .

Green thumb put a winter treatment down.after 3 days you could visibly see the grass dying. We contacted them and then the head office . for help . Chris from the brigg office in Lincolnshire came out said the loss thinning of grass wait for it every excuse from the dogs weeing to the wet winter or the frost. he then said he has no idea and to wait till September it’s now January. we have been with green thumb for years we now have ended all treatments. they don’t know what they put in there treatment s would not have them back ever .look at the reviews should call them it’s not our fault or brown thumb. The head office was full of positive help but it fell to Nothing . They caused the lawn to look like a rugby pitch. Spraying so called treatment. and they don’t even know what it was . when Chris there area franchise manager threw some fertiliser on the lawn when he was asked why he said it’s to green the lawn that was not present only muddy earth . So remember if you use brown thumb. and it goes wrong it’s not what they put on or anything they do

I’m not a Greenthumb customer…and that is the problem. We had a card pushed through our door a few days ago saying that their operatives had applied fertiliser and an anti-moss treatment to our lawn. We did NOT ask for this service. Furthermore, as our lawned areas are to the rear of the house, the Greenthumb people had to trespass to access them. My partner was in the house at the time, but didn’t see them, and they certainly didn’t request permission. Shocking behaviour. We have set our garden up as wildlife friendly and we avoid using any artificial fertilisers or grass treatments. I’m now chasing them to see if they’ll remove the treatment (I don’t care if they suck this stuff up using straws…). 5/2/23 UPDATE: I think it’s only fair to offer an update on this story, as a nice lady called Fiona from Preston North Green Thumb took the trouble to email today (a Sunday) to discuss the issue and seek to understand what happened. It appears that their technician came to the wrong house in my street, having had a legitimate job to do a couple of doors down. It’s an annoying mistake, in the age of GPS and Google Maps; but I’m impressed with the response from Fiona. Taking a complaint seriously and trying to resolve. Customer Service 101, sensibly defusing the matter, and bumping up the stars to compensate.

Green Thumb have fulfilled the first part of my contract. One man came to scarifyi and aeriate my lawn. Green Thumb charged me £564 for that one days work. I don't know what you think but I feel ripped off. I was not made aware of how little work was required to achieve the job compared to the charge. It was supposed to be two guys for half a day bit in guy didn't turn up but didn't affect the total hours of work. Me an OAP as well! Adrian Gray

We have been using Greenthumb NORTH WEST for several years visited yesterday by David and Dillon who arrived when they said who are very pleasant and did a good job as always. Never any problem with payment we are emailed the invoice and ring up and make payement with a card.

Green Thumb have been treating our lawns since the Spring .After a difficult year weather wise the treatments are having the desired affect.James Haddow gave the lawn the Autumn/Winter Long Nutragreen treatment yesterday.He was very informative and polite young man

Mark Penny was polite and explained clearly what he had done. The lawn looks very good apart from 2 small patches that will need to be reseeded in the Spring.

Greenthumb have been coming to me for years. I use the Croydon branch and have always had excellent service. Dave and his team have been exemplary always on time and very pleasant to deal with. Our lawn is much better as a result of the great service. Communication with them is very straightforward both by email and by telephone. Can’t fault them in anyway

Rob and Glyn from the Sheffield Branch arrived on time. I explained some of the issues around the anticipated work and we were able to easily come to a conclusion as to what lawn areas to treat. Work done efficiently and leaving no mess. Very satisfied with their work.

They are really good.........at throwing litter down in your street after doing work on a neighbours garden. Two vans, one hour, banana skins tossed on the street. If that's how they treat the environment, you should think carefully about letting them anywhere near your garden.Horsell, Surrey, you know who you are.

Avoid this company. Customer service is absolutely non-existant. They don't reply to emails, they don't answer phone calls and they clearly dont care about customers. I had the aeration and scarification treatment on my lawn, and they left behind 9 bags of waste! They didn't tell me and I only saw them when I arrived home later that day. They've always taken the waste away before, but didn't this time so I tried to contact them to ask for it to be taken away immediately before it rained. It took me over a week to get a reply from them after consistently ringing every day. I was then given a very half-baked apology, told they don't take away waste now because its too expensive, and then I was sent on my way. My patio is now damaged and has moss all over it, and carrying 9 bags of wet thatch waste to the garden skip has also damaged the interior of my car. Not to mention the number of spiders and flies in my car now! This is simply unacceptable. I've been a customer woth GreenThumb for years now, and ever since they increased their costs, their customer service has gone to crap. It seems the more you pay, the worse service you get. Avoid this company - there are plenty of others who actually value customers, and I will be moving to one of them now.

can't for the life of me understand why they now don't take cash. I asked the operative if he wouldn't accept cash how about a card payment? No. Direct debit or bust. This is no way to run a business and in future will cost this company dearly.

Chichester branch. Zero customer service. Email and text to give date of next visit. I telephoned to confirm 48 hours before visit. Told after 2.30. Waited in. Phoned at 3.45 as not arrived. Told Will definetly be here. They phoned at 4.45 to say he had run out of time and not coming, couldn’t re-schedule appointment on phone I’d be sent one in due course!! Not good enough. They manage to take my direct debit on time!!!

My lawn is worse now then when I got them in 😂. Brown grass all over. They just put a leaflet through the door saying what treatment has been done. Also mentioning I have to fork out £109 for scarification. It’s a massive no from me absolute waste of money.

I recently had an interview for a position at Green Thumb, it seemed very good and friendly, they promised to be in touch. Alas over 3 weeks have passed and I’ve not heard from them. This is very disappointing as some sort of feedback would have been appreciated. Since the interview I heard from a customer in my current role, who used Green Thumb and said they weren't very complimentary, maybe I’ve had a lucky escape from the Chichester branch.

My advice is to avoid .... Absolutely horridness customer service and worst service as well. Started the service since April and the grass got worst every time they visited. They blame the hot weather ... but this was early April until July ... Grass mostly dead ... Not sure they know want they are doing ... Cancelled the servers and the Groby branch contacted me for outstanding payments? ... They say you can cancel anytime, don't believe it, it's a lie, they will charge you whatever they want claiming it's part of their service. Take the hint and avoid them.