GreenThumb Reviews

Monthly price has just nearly doubled since last years payments. They don't turn up when they say and spend literally 5 minutes applying chemicals and missing big bits of both lawns.

I have no complains Rob arrived on the day they said and made a good job of feeding our lawn I have been using Greenthumb for a few years and our lawn is the best i have seen it

Same as other reviewers, my advice is to AVOID Green Thumb at all costs. They used to be good, but since the local franchise was closed down a year ago, firstly they increased my direct debit by an unreasonable 50%, and secondly the service has completely failed. They definitely do not deliver the programmes that they promise - they do not stick to the treatment schedule, and the operators literally spend only a minute applying the chemicals. When I cancelled they sent me a huge additional invoice and started a campaign of bullying me into paying this. What a way to treat a woman in her 70s!!

I have been with GreenThumb for over three years, the lawn sclarification and other treatments were sometimes late and the overall quality of the lawn care began to decline. My lawn had weeds and patches despite paying over £350 in the year for the treatments. Pictures have been sent but no response has been received from GreenThumb. Despite paying by Direct Debit, they have miscalculated the costs of the service and have shared three outstanding different balances, even though I have paid by direct debit. They have poor records and nobody on the end of the phone can give me a straight answer. The company appear disorganised and are having difficulties with basic operations. My complaint has been outstanding for 10 days and I continue to chase them so I'm not left with a debt/CCJ. A local smaller firm may be better and cheaper and I would not recommend this company.

I had been with Greenthumb for approximately 20 years and was happy with them as they operated a franchised system. Then they brought it in house. All of a sudden there was a different person coming every visit. My lawn deteriorated dramatically to the point I cancelled the contact. I was then pestered for outstanding monies, which I dispute. Be warned Greenthumb have deteriorated as a company and if you use them, in my opinion you will not get value for money.

They used to be good when they were locally run, they are now a corporate company run from North Wales. Up to this point I have been reasonably happy with what they did, maintenance through the year and aeration and scarifying. Gone down hill, they were unable to do the aeration and scarifying it was too wet, re-booked for me, this was a no-show, re-booked and another no-show ! Waiting for them to tell me when they are coming (maybe) next time. Considering my options !!

Recommended to use Green Thumb by a neighbour especially for the treatment of leatherjackets! Made contact via the web, received follow up emails stating day to visit to inspect. Attended on the day quoted and priced the work required. Happy with the price quoted and the work was undertaken immediately. Craig Howard was the Green Thumb representative who was very knowledgeable and helpful. So far, very impressed, just hope the leatherjacket treatment does the job it’s intended for - time will tell!

Terrible company, cancel appointments or just don’t show up. Provide the wrong treatments and then attempt to charge for these. Paid over £500 to have my lawn re seeded on their advice, two treatments later and it’s worse than it was before they started, I’m sure they put weeds in their seeds. Spoke to the company at an attempt to resolve this and got told I must not be Intelligent enough to follow their instructions, which upon review were incorrect. Absolute robbing cowboys!!

Appalled at the incredible price increase. £16.50 to £29.00 so cancelled. At our main property I was waiting for price increase notification that never came by letter, text or email so went ahead with the treatment. Told to pay £10+ increase and when I said I had no notification as would have cancelled, they just said letters were sent out. In other words I felt they were saying I was lying but why would I, I would have just cancelled. So trying to take to complaints level which just frustrating and time consuming.

I have used Green Thumb for over 10 years. I've had to recently cancel my treatment plan due to the extortionate price increases. My treatment went up from £16.50 - to - £29 since having to deal direct with the company and not the franchise we had locally. Like someone else commented, the guy is literally treating the lawn less than 5 minutes. Most of the work is done by ourselves. Shocking that Green Thumb treat long standing customers this way by almost doubling the prices.

I have cancelled my arrangement with Green Thumb. The last 3 treatments I got bills saying they wanted payment when it was paid on the day they came. No one ever answers the phone. Now they have increased my payments from £15 to £29 each time. Inflation has gone mad here. I am a pensioner and would never have agreed to this disgusting price hike.

Poor service unreliable waited in all day did not turn up when I call them they told me that they had been total rubbish don't use this company shame on you green thumb

If it was possible I would give -10 the branch I have dealt with Redcar accused me of owing them money. I did not they then tried to say it was my banks fault. It was not . Head office were next to useless as they took everything Redcar said as gospel and never bothered to check. Take my advice people and avoid this company like the plague.

I would avoid. When I moved house, I informed them and paid off my outstanding balance (so I thought). 7 months later I get a threatening letter saying I hadn't paid my bill. This has taken 5 phone calls to sort out, and it took over a month to get a summary of charges. The outstanding balance was £23.10! In return they have lost my business. When I expressed this today to the lady on the phone she just ignored me and took payment. Poor customer care. I'll go elsewhere.

I paid on the day the treatment was carried out. I then had emails saying i hadnt paid, it took ages to get hold of someone and was told that where i had paid it was a franchise and the account was closed. If i wanted my money back i would have to get my bank to get it back for me but the debt to them remained. i have now had to pay again and will endeavour to get the money back although i am not hopeful. i have been a customer for 15 years and have just cancelled them due to their price hike from £20.00 to £31.50 which is disgusting. I rarely post reviews but on this occasion i felt others should know. CUSTOMER CARE IS ZERO

When I decided to move from the Ultimate to the Standard service, Greenthumb demanded that I owed them £252 in outstanding fees. I did not realise that they could do this. That is almost 50% of what I paid a year. They would not back down. I no longer trust this company and so am moving to an alternative supplier, Greensleeves. The Greensleeves quote is less than 25% what Greenthumb charge. Greenthumb attract you in saying the fees will be just x per month and then say our costs are y, you must pay the difference. No other company behave like that! I think that this is really shoddy - I have been a loyal customer for over 2 years but it counts for nothing with them and I wasn't even looking to move, just to change to a less intensive programme. Shame on them. I recommend that you look up the reviews for Greensleeves which are much better and use them instead. It'll save you money and aggravation.

Had letter from green thumb stating that my lawn treatment was going from £56.67per month to £65.25per month. This is a luxury that I can no longer afford, so I cancelled through the accepted means. Been told I owe them a lot of money…..my enquiries mean the price changed …..TWICE I know I am being ripped off……and I’m sure Green Thumb Head Office will be/or at least should be interested in how their operatives/franchise company’s work. ITS NOT ACCEPTABLE TO BE THREATENED IN THIS WAY

Had letter from green thumb stating that my lawn treatment was going from £19.00 per quarter to £31.00 per quarter. The last time they applied treatment it took exactly 5 minutes to apply, new manager must be having cash flow problems, well sorry mate I'm not going to be your solution. David Daisley

Impossible to contact. Will not answer the phone or reply to emails. They are a small hole in the wall firm operating out of a room on a business park in Llandudno. Do not hire them . Expensive , unreliable, and treatments poor. You have been warned.