Grate Fireplace Accessories Reviews

This company were so helpful and efficient I cannot recommend them enough The girl on the phone went above and beyond to find up a fire brick to fit our woodburner and she was polite and efficient I will definitely be ordering any spare parts from them again

Recently had our first electric fireplace fitted with Grate Ideas. Doug was very helpful throughout the whole process from start to finish keeping us informed and up to date. Workmanship was very good with excellent communication. Just a small ripple on the wall from the fresh plastering job was noticed but corrected promptly with a second visit. Overall we are extremely happy with Grate Ideas and would definitely recommend.

Took a very long time to get a refund, the staff handling the issue was definitely incompetent. When placing the order I paid for an additional deposit with Grate Fireplace Accessories, to have also the return postage refunded, in case of return. The refund for postage (£8.40) was never issued, I was asked to provide an invoice from ENVRI which apply standard rates for drop off parcels, such invoices are only issued at the time of placing order on line, to drop off parcel. Obviously ENVRI's standard rates are easily accessible and shown on parcel which arrived at destination! I was refunded for the items purchased but I had to pay postage both ways!

Good service & fantastic genuine product.

Prompt delivery, with a quick personal response to a refund request for a mistaken order. Excellent service

Great products and buying experience. I ordered the wrong size and was over the 30 day return window - newborn madness - and the company were excellent at understanding and very accommodating.

Excellent company to deal with. Friendly efficient staff. Product exactly what I wanted would use again and definitely recommend.

Excellent contact and feedback from the girls at Grate Fireplace accessories. Nothing was too much trouble. If you want to learn how to look after your customers take note of this company. 5***** Mark S Burns

What brilliant customer service…I ordered a fire grate at 3pm on Thursday and it arrived the next day at 12:30….and I didn’t use 24 hour delivery! The grate itself is well made and a great fit. Can’t recommend this company too highly.

The process of buying is easy and speedy. Communication is brilliant. The quality of the bunker is excellent. It only took 10 minutes to assemble. Highly recommended

When I placed my order I got the measurements wrong, and when the fire grate arrived, it didn't quite fit, so I returned it and my money was refunded immediately. I ordered another grate, which was a perfect fit. I would certainly recomnend this company to anyone considering a new fireplace or accessories.

Great communication with this company would Highly Recommend them , Absolutely Love my fender grate when it came ❤️ Fits perfect around my fender ! Thank you .mrs c Duggan

Thank you for your prompt and helpful sevice.

Excellent product and extremely helpful customer services I can’t Praise them enough

Zero communication after goods failed to show up ….be aware of these scammers

Very easy to order, competitive price, good quality product and very prompt delivery (2 days)

I was looking for a hearth fender for my fire place, I originally intended to buy one from Amazon but after doing a quick Google search I landed on Grate Fireplace Accessories I am so happy I did, the hearth fender is good quality and looks amazing it adds a touch of class to the old brick fireplace and compliments the log burner perfectly, I would not hesitate in buying from them again.

I can't fault this company I put three orders in at three different times and had no problems with any of there stuff it was well made and good quality I will definitely use them again Ray Smith.

Ordered 2 galvanised coal bunkers encouraged by 4 good reviews on 22.10.22 they took payment 23.10.22. Then we heard nothing - rang 14.10.22 -supply issues should be with them 17.10.22 . No sign and no contact from them rang again 25.10.22 should be this week.No apology for delay . Finally arrived 26.10.22! Unpacked and assembled - OMG unbelievably flimsy , no way strong enough to hold 5 bags of coal , some parts were even glued . We have spent many hours beefing them up , yes we should have sent them back but we had already wasted £239.15 .! Non existent customer service ! They just don’t seem bothered. I will certainly not be using them again .

was sceptical but product and customer service outstanding small order for grate ash pan and hardwood the lighter fuel is outstanding only 2 for a full fire, jo and her other member are outstanding at keeping you at ease and dpd tracked lets you know when your parcel will arrive in a 2 hr frame.