Last reviewed over a year ago
Over a year ago
We visited the store in April just to browse and ask a few questions. Unfortunately, there was a rather overpowering smell of stale cigarettes in the store, and as my wife suffers from asthma, we deci... See more
Over a year ago
Great selection of quality items at very competitive prices. Delivery was right on time and very quick - Customer Service Jo, got back to me straight away in the evening on an order enquiry, very impr... See more
Over a year ago
The glass arrived fairly rapidly and was fit for purpose. I would recommend these guys to a friend.
First delivery was broken due to poor packaging however after sending a pic of the damaged item, Grate Fireplace apologised and eventually sent me a replacement, this time properly packaged. So happy customer in the end.
on time,well made.
Based on analysis of 14 reviews rated 1-2 stars for Grate Fireplace Accessories
“Absolute waste of time and useless customer service”
“DO NOT BUY FROM THIS STORE, THEY ARE SCAMMERS, PAID FOR ITEMS AND NEVER RECIEVED THEM AND NOW IGNORING EMAIL AND PHON...”
“Disgracfull service ,ordered £210 of olive hearth tiles 7th sep ,said on there sight they had the tiles in on the 11...”
“Ordered, paid and received nothing”
“Took a very long time to get a refund, the staff handling the issue was definitely incompetent”
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Grate Fireplace Accessories is a UK-based retailer specializing in a comprehensive range of fireplace accessories designed for both modern and traditional settings. The company offers an extensive selection of products, including fire fenders, fire grates, ash pans, and a variety of stove accessories. Their inventory caters to homeowners looking to enhance the functionality and aesthetic appeal of their fireplaces. In addition to essential fireplace items, Grate Fireplace Accessories provides tools for installation and maintenance, ensuring customers have everything they need for a safe and efficient fireside experience. With a focus on quality and affordability, the company aims to meet the diverse needs of consumers seeking reliable and stylish fireplace solutions.
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Reviewers consistently report positive experiences with Grate Fireplace Accessories. Customers often highlight service, grate, delivery, excellent. A minority mention drawbacks around ordered, time, service, company. Overall sentiment is strongly positive with an average rating of 4.4 stars across 102 reviews.
