GR
Grate Fireplace Accessories
View company profile →
Very long time to get a refund and no refund for postage
Took a very long time to get a refund, the staff handling the issue was definitely incompetent. When placing the order I paid for an additional deposit with Grate Fireplace Accessories, to have also the return postage refunded, in case of return. The refund for postage (£8.40) was never issued, I was asked to provide an invoice from ENVRI which apply standard rates for drop off parcels, such invoices are only issued at the time of placing order on line, to drop off parcel. Obviously ENVRI's standard rates are easily accessible and shown on parcel which arrived at destination! I was refunded for the items purchased but I had to pay postage both ways!