Good Energy Reviews

Each year I have an issue with the company wanting to increase my monthly Direct Debit payment in the Spring (April/May), when I have always requested that the annual review be done in the Autumn, at the end of summer period when consumption falls and the a/c is in balance. It is frustrating having to write in and explain this every year, in order to prevent the DDR being changed without my agreement. That said, every one of the Customer Service advisers who deals with my query, is unfailingly polite, helpful, understanding and accommodating to my request, so that at the end of the day a satisfactory resolution is always achieved. This year it was WALIDE who responded to my email and his service was excellent.

McLean in Home Team A has given very detailed and patient advice over a complex process of migrating a FiT contract. It's what really good customer service looks like!

Manashi has been helpful kept me up to date and provided all payment details

Lou McCarthy dealt with my query fast and efficiently regarding change of ownership of my old solar account after moving house.

So unusual these days to get a full and complete answer to my email. Moreover Donna M had acted on my request, solved my problem, and replied - all on a Sunday morning. Thank you Donna M you and Good Energy have surpassed my expectations. Well done.

Sunday morning and Donna M emailed by return, and advised and actioned within minutes.

I recently had solar panels fitted by Good Energy Solar. The installation went very smoothly. Since my panels were fitted the sun has hardly stopped shining so I've saved money on my electricity bill, and now I'm receiving a further deduction for the power I'm not using that goes to the grid. There were a few minor communication issues relating to changing to a different tariff, but overall I'm very happy with the service.

Just rubbish. We have never been able to set up a direct debit online on the website. We keep up with our payments on a monthly basis but they chase you in a manner that verges on harassement. Recently received a debt collection letter for a two figure sum less that 30 days since our last payment. My partner is bombarded with emails and calls. We're moving house so no point leaving now - but we will never consider them again.

At the age of 92 years I am not very proficient with modern technology. As I was having problems with submitting a reading online today I rang Good Energy. My call was dealt with by Manashi who proved to be very courteous, helpful and efficient. She recorded my reading and told me how to proceed in the future. It was first class service and she is to be commended.

After moving house and never getting round to changing the names on our solar tariff (from previous owners) I contacted good energy, Alyssia was superb throughout and managed to get everything switched over. It was a slightly tricky process but she helped make it easy. Thank you!

I emailed good energy regarding information I needed to send. McLean- home team responded really quickly. Was very efficient and provided me with all the info I needed. Great communication and customer service. Thank you.

Darren M has been super helpful and absolutely amazing from start to finish! We had an issue with change of ownership from when we moved house and Darren has sorted this out for us and quickly.

The colleague was very helpful when I rang up about my payment plan and help me implement a new one

My 5* is based on how well Lou McCarthy the Clean Energy & Complaints Specialist handled my query. There had been a mistake on my bill, which was taken care of with minimum fuss and for that, I am very grateful. Thank you

Was struggling to get National Grid to come out and fix a fused neutral before getting a smart meter installed. Eventually, spoke to Michaela at Good Energy who was extremely helpful and efficient at getting everything sorted out. Thanks, Michaela. I now have a functioning smart meter!

Very helpful and problem solved promptly

I was slightly late submitting my meter reading but I messaged Good Energy explaining my error. Within minutes I had a reply from Gifty who resolved the situation for me. Whenever I have had issues previously Good Energy have helped speedily, friendly and personally. No sign of a Bot!

Rachel S. at your customer service telephone helpline has been supremely helpful in getting my complicated two tiered FIT reading recorded with the good energy FIT team. A huge thanks to Rachel S. 🙏🙏🙏😉👍

Lou made agreat job of replying promptly, kindly and efficiently to our emails and questions

Excellent communication and help. Simple and intuitive to enter data on the website.