Good Energy Reviews

Alyssia from Good Energy was great. She was able to process my FIT meter change quickly and easily. She even took an updated meter read so I will be paid for more usage than I thought.

Donna when through the various bits and piece I sent her - and sorted it! Well done!

Excellent service from Manashi — prompt, helpful, and friendly. Really appreciated the quick support!

Nessa and Rachel C where very helpful and professional with the help they both provided. In helping me resolve my problem.

I love getting our energy from Good Energy - it's a great way to do a small bit towards tackling the climate crisis. I love the app - it's well designed and easy to use. And I love the quality of service you get when you do have to make a phone call to get help - big thanks to Rachel S (Team A) for helping me this week!

I phoned customer service to discuss the amount of credit I had built up in my account since moving to Good Energy earlier this year. The phone was answered promptly and the very friendly customer service representative quickly and efficiently offered to reduce my DD and return much of my credit. A very happy customer!

Alyssia was very effective in solving a long-standing problem with my FIT registration with OFGEM. She ws quick to respond to my requests for help.

I wrote to Good Energy as my FIT supplier following the receipt of a suspicious letter from Green Home Scheme. The letter suggested that I could receive funding for replacement PV roof panels, but this is a scam. Jemma S provided huge reassurance and thanks to her for her excellent advice.

Manashi, your energy advisor, was incredibly helpful and the whole enquiry process was very straightforward. Many thanks.

Yesterday I reported receiving an estimated bill, I presumed because my smart meter had stopped communicating with Good Energy. I received an immediate reply from Gifty A, confirming the issue was as described above and suggesting how it would be resolved. I have today had it confirmed by Gifty that the smart team had resolved the issue and my account has been adjusted to reflect my true usage. In addition a pin placed on my smart meter had been disabled to give me easier access.In two emails received Gifty's attitude could not have been more caring and helpful and the smart team obviously lived up to their name. Thanks Good Energy.

Prompt and courteous reply and acceptance of my challenging Good energy's proposal to increase my direct debit from Manashi

Very helpful staff. Thank you so much

My Communication with Good Energy was excellent and productive,this was all thanks to Matt(Mathew)who was amazing and really helpful.I would strongly recommend him and the Company,after this positive experience. Matt was from Home Team C.

Quick and efficient as always.

Nessa was a good prompt polite person who fulfilled her duty fairly and was good efficient etc

Quick and helpful response to my query from Alyssia. Thank you!

We needed to report the connection of our new storage battery that's connected to our solar panel system held with Good Energy to them. The member of staff, Gifty was really helpful, personally seeing the whole process through from beginning to the end. The matter was dealt with promptly and in a very efficient manner. Thank you.

I decided to switch suppliers and Good Energy then decided to charge me almost a year's electricity for a ten day period. As a vulnerable customer, this simply beggars belief.

We had a few hiccups trying to get registered but Alyssia was great with customer service and her patience. Wish more companies had Alyssia's

I contacted good energy prior to the installation of Solar panels. Jemma has been so brilliant and super helpful with the practicalities as they relate to our Good Energy account. Jemma was just a pleasure to correspond with. Excellent customer service. Thank you so much