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My 5* is based on how well Lou McCarthy the Clean Energy & Complaints Specialist handled my query. There had been a mistake on my bill, which was taken care of with minimum fuss and for that, I am very grateful. Thank you
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A mix of the good and the not so good. Good things- 1) Delivery driver was very nice. 2) Office staff were very kind and helpful and provided a refund on a purchase I had to make, because the bike got damaged in the hand over process. I really cannot fault them on this, top notch. 3) A very pleasant lady called to tell me on which day/date my bike would be delivered. Not so good- 1) Communication was not forthcoming.... I purchased my bike by auction and booked them to remove the motorcycle from the auction site for delivery to me. The day after the auction, I thought I might have been duped, because the communication was so poor (although, I do appreciate that they may well have been busy after an auction of so many motorcycles). Another 10 days passed post auction, before I got a call to say that the delivery had been scheduled for the following week. I might have been concerned by this, had I not already read the low scoring reviews left by previous customers and realised that this was a common point of issue. 2) Significantly more expensive than I have paid other couriers for the same service. But then technically, they had also stored the bike for 16 days!