Good Energy Reviews

My query got dealt with very promptly. Ryan was polite and efficient and gave me all the information I needed to make a decision.

I got in touch with Good Energy to lower our Direct Debit and hopefully get a payout of money that had built up in our account. It couldn’t have been easier, and Shazia who helped me was a star.

I received a fully detailed response within an hour from MANASHI. Answered everything I raised. Exceelnt service

I requested a small refund for accumulated credit and received an initial response the same day, with a slightly higher offer based on information on Good Energy's system, and then a refund the next day. This is in sharp contrast to the customer service at the electricity supplier used by a community building for which I volunteer. Thanks, Ryan!

Rachel C was who answered my correspondence. I was doing change of ownership and response was polite,quick and efficient. Thankyou

Customer service is really amazing, responsive, and hard-working. I'm going through an incredible hard time, with losing my mum recently, and the switching of the accounts to myself with Good Energy was so pleasant and made the whole experience a lot less painful. Really appreciate the people I have spoken to so far, and how hard they work to make things easier for you. I was stopped by an energy provider salesman outside of a shop, and while I thought we were just looking at what they provide. They started switching me over. I'm still struck with grief as it's not been long since my mum died and I was preparing to sort out her funeral, so I wasn't sure what happened until it was too late. The customer service of Good Energy were amazing at addressing this issue and attempting to stop the switch as well as helping me sort out some account details I hadn't fully addressed. Highly recommend.

I emailed Good Energy at 7.30 in the morning and had a reply from Gifty within 5 minutes. My query was dealt with within 15 minutes. Gifty was outstanding in dealing with my problem, very quick and very professional.

Nessa was my person. They were quick to respond and very polite and helpful.

Moving to Good Energy and dealing with the staff (especially Ryan!!) has been nothing but exceptional service. Happy customer!

Great easy, fast excellent service.

No unhelpful delays on organising refund of good proportion of credit balance and review of regular payments. Thanks Gifty! Good clear informative app.

I would like to thank Donna M for her persistence to rectify my solar account issue we know have the result we all want very much appreciated thank you Donna M

I got a really quick response to my email from Gifty A. My enquiry was answered clearly and I got my account sorted within a couple of hours. Top customer service from Gifty. Very welcome but very rare these days.

I received a response to my query within an hour with helpful information and options. I selected the option I wanted and within another couple hours, my query was entirely resolved. I was amazed at how little time it took and how a full solution was obtained easily and without hassle. Bravo!

Immediate and helpful on line reply by email from Gifty. Great service

My generation meter broke, was replaced with a new one, Nessa was great, my account was updated within a very short time, Nessa was very informative and the service was quick.

I contacted Good Energy this morning because my account was on hold. As I had done everything that was asked of me, I needed to speak to someone. I managed to get through to a very helpful lady called Leah S. She talked me through to process and by the end of the day the matter was solved. I couldn't have asked for anything more. Thank you

Genuinely have usually had good experiences in the years I've had good energy as a provider. Customer service are helpful and answer the phone quickly. Had a recent need for a change to my account and Leah S helped us a lot.

My query about my energy meter was swiftly responded to (within a few hours). As a long-time customer of Good Energy, I much appreciated their energy consultant Jemma S's immediate reply (and her follow-up to my thanks next morning). I hope more customers will be minded to use Good Energy.

Excellent customer service. Prompt response and request for a credit processed quickly & done wisely