Good Energy Reviews

Jemma was very punctual and knowledgeable of her role, she was a true professional when it comes to customer care.

I gave a meter reading today and a photo and Jemma S,was very polite and helpful.

I have submitted readings a little late sometimes. The readings still go through. I do them on time now.

I have had touble with my meter reading until Lou helped me and explained i needed to take a photo of the whole meter which i did not know i had to do. Lou was very helpful and got me sorted stright away between emails

A prompt and effective response from Manashi to my email, even on a Sunday. Thank you. Ruth

We had a problem with verifying our meter. We rang Good Energy and spoke to Jemma S. Jemma was patient, helpful and friendly on the phone. She went the extra mile and efficiently sorted the problem out, e mailing us to confirm that she had done what she said she was going to do.

Chloe at Home Team C 👍 Knowledgeable efficient friendly I am very happy 😁

We recently moved into a house that has solar panels installed with Good Energy and from day 1 they have been so helpful with all my queries. Everyone I have emailed has responded so efficiently. Can’t recommend them enough!

Prompt sevice and replies to my emails about the removal of a gas meter. A lovely ethical company to deal with and cheerful efficient staff - thank you Gifty.

Prompt response from Lou, which was clear and concise

Whilst enquiring about another matter it was discovered that Good Energy required further information about about my battery installation due to Ofgem FiT regulations, that could only be supplied by my MCS installer. Good Energy handled this very efficiently, professionally & seamlessly, even liaising with my installer after I'd contacted them.

Great service by Donna M E,mailed me back straight away and dealt with my problem etc

Rob was really helpful, very kind and considerate and explained to me very clearly what was needed and why. Although I am still mystified about needing to see a number on a meter which is invisible!

Thank you Donna M for explaining why my photo reading was unsuccessful. I’ll enter it manually from now on.

Thank you Donna M for clearly explaining what had happened when I submitted my FIT reading. Really helpful.

Very prompt and helpful reply from Donna - on a Sunday! This was for a review of my credit balance accrual and direct debit calculation. The reason that I am not giving all 5 stars is that I think Good Energy should have reviewed these things automatically rather than waiting for me to query them. But generally speaking I am a happy customer, and very glad to be able to power my home (and car) in a sustainable way.

Amazing Customer service.

I sent my Fit reading via e-mail and asked for acknowledgement,recieved a prompt and helpful reply. Thank you Donna M!

Absoulute joke having solar panels for 8 plus years to now be told the serial number for the meter does not match there records!!! Waited in for 4 hrs as they were coming to verify the meter and nobody showed. Not even a courtesy phone call or email.

I had an email back from Lou to say she had entered my FIT details. In fairness to her she was very polite and dealt with it promptly, considering that the email I sent to here was short having had a really frustrating experience trying to upload a meter reading on the app where I got locked out. Thanks Lou!😀