Good Energy Reviews

Staff were helpful, friendly and well-informed. My query was solved quickly

Green Energy have always been very responsive and address issues quickly. Recently Arran dealt very quickly with my query and I would recommend this company without reservation

So good to meet with warmth and respect! What I assumed to be a two-part operation involving action on our part and that of G.E. was wrapped into one procedure which McLean dealt with for us. It was reassuring to learn that renewables are still front and centre and great to talk to someone who understands his company. Thank you!

Shazia has been most helpful with my request and rsponded very quickly. I am grateful.

So impressed with Khadija's speedy response and complete understanding of my query, which has been resolved beyond my expectations. 10/10 Thank you!

I have been with Good Energy for almost 10 years for my feed in tariff, the service has been great and now everything can be done on the mobile app so it is even easier including meter verification which Manashi kindly confirmed for me. Great company with a good ethos.

Excellent customer service from Rachel S in relation to my recent move. Actually I've never had a bad experience with a Good Energy Rep - always helpful, efficient and friendly :-)

Having had trouble with the App yesterday I couldn't verify my meter so contacted Good Energy to let them know. It was Sunday evening so I didn't expect a reply until Monday. Much to my surprise a lovely lady called Kristina e mailed me straight back, explained the problem and what I had to do and helped me until it was sorted. On a Sunday Evening. Great service.

Excellent service from Roisin, could not have asked for better. Good people are hard to find.

This company is really wonderful. Customer service always replies immediately and Kristina is excellent.

We had a problem submitting photos online for our meter verification. I sent an email on a Sunday afternoon, and to be honest did not expect a reply until Monday. Within 30 minutes it was all cleared up. Thank you Donna M for prompt and a helpful service.

Good energy have always been responsive to any issues and Olayemi's rapid and positive response to my email is a great example of this. Thanks!

They answered the phone, no long wait in a queue, and they resolved my issue quickly. Very pleasant to deal with.

Excellent customer service, without fault.

As a mature male I don't do Apps so struggled to access and send information to Good Energy but with the help of Nessa it was easy.

Overall I'm very happy with the service provided by Good Energy - I only use them with my feeding tariff and I've never had any problems. I've recently had to verify my meter with them, I received an email telling me that this was due, so I logged onto my account but instructions on how to verify my meter weren't clear - I didn't really want to download an app that I would only use about 4 times a year, so contacted the customer service and received a very fast response including an email address to enable me to verify the meter. It's a bit of a shame this wasn't included in the original email from them 😕

My FIT account has been with Good Energy for 12 years now and I've always found the team there very helpful on the rare occasion I've needed assistance. However, whilst attempting to verify my meter account this saturday afternoon, I encountered a problem with my meter (not really a Good Energy Issue). I submitted a request for advice, expecting a reply on monday and by return, I received a reply from Gifty A ( a remote engineer) with advice which enabled me to put my meter right. Amazingly quick and helpful response - THANK YOU

Olivia helped to make the registration process with Good Energy as smooth as possible.

Olayemi was really helpful - I'm supporting my mum through her living with dementia at the moment and needed to do all the changes associated with Power of Attorney: Good Energy made this really straightforward so thank you for that.

Really good friendly helpful customer service. Useful app. Trustworthy service and knowing that the organisation’s focus is on renewable energy, sharing same values as myself so knowing it truly is 100% renewable electricity that I use in my home is important to me.