Good Energy Reviews

Connor so very helpful and patient sorting out our old and new readings emailing back and forth making sure he had all the correct information photos ect to sort out the problems excellent service.

Thank you to Rachel for dealing with my request regarding my monthly direct debit payments so quickly and politely.

Easy Communications Through email Gifty was very helpful I definitely recommend dealing with good energy

I’ve been a customer of Good energy since their very early days. It’s a bit annoying my readings always need to be photo verified and I’ve tried to correct them my system is bigger than what they have got recorded on file but otherwise there a good bunch and I’ll be moving my energy supply to them as soon as I can get a smart meter fitted

Good Energy noticed I had misread my meter and would have a huge bill, so they rang me to let me know and arranged for someone to read my meter, then they adjusted my bill accordingly. Good Energy staff are always very courteous,patient and helpful, which is why I never think of changing supplier.

Finally took the plunge to smart metering after a long period of hesitations, in good part thanks to the advice received from Olay in GE Customer Service. I can now track energy consumption away from home thanks to the GE app which records usage on a 0.5h basis - and therefore provides reassurance when away.

An excellent experience when I signed up with Good Energy. Gifty, their Customer Advisor, was first class and gave plenty of valuable advice and assistance. Every company should have a Gifty working for them!

Khadija was prompt and clear in her responses and sorted my issue quickly

Matthew was so friendly from the outset it was a great start, then he was reassuring in the way he explained everything, he was knowledgeable about how things worked, understood my situation, showed initiative in what I could do, really attentive, if only Everyone could be like Matt, I’ve had a real tough time recently, after moving communicating with insurance and everyone was quite tired then after speaking with Matt, I know where I am, sorted, big ✅, what a credit to an already pretty impressive company, promote or reward Matt somehow please 🙏 excellent work Matthew.

Easy to contact, and my questions were answered swiftly and professionaly by Chloe Home Team C

Amazing customer service from Juliana! I am very happy to be a customer of theirs and I fully recommend Good Energy.

Green energy company, excellent customer service provided. My email request was dealt with promptly and very efficiently by Ross.

Ross from good energy what an absolute gem a credit to your company he couldn’t do enough for me

Very prompt and helpful reply, so very different from the big companies.

Excellent service by Walide, managed to correct my errors and made it very easy

A very quick response to an email query, with a solution to the problem with my situation taken into account. Well done!

I received a very helpful response to a question that I had concerning some missed readings. Jemma S was able to understand my concern and gave me an answer that gives me the assurance I was looking for. Great service; it couldn't have been better. Thanks

I wrote asking for a refund of the excess money they are holding in my account last night and have already had a reply saying they have arranged repayment. That is excellent news for me but also shows what a quick , no questions asked, response from Good Energy and thanks to Khadija for arranging it.

Khadija was very efficient in helpful in arranging a refund.

Having moved house, for some reason I had a misread on the opening reading on my gas meter. This meant that I had been overcharged by almost £140. I contacted Rachel H (Home Team A) who was so helpful and professional. She corrected the reading and adjusted my bill, all within 24 hours. Very impressive.