Go Internet
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Poor service !
I subscribed to Go internet as one of the OFNL list of companies just before Christmas 22 , as I moved into a new built home in the heart of Leeds . because of this company I do not have internet till now ! ( 10/01/23) Really disappointed with what I initially thought would be my favourite ever internet provider, turned out to be the worst so far I have been with BT for 4 years prior The positives - Direct access, you call and Sam or Tristan ( always those 2 ) directly answer, and they are Tech experts .. great - Small company which I believe would always offer the best customer experience Negatives- Oh where do I start ! - Access to customer service , only 8-5:30 No weekends or evenings! So if anything happens there’s no way you could get help beyond working hours ! and no emergency contact for ordinary customers Most ISPs will have contact slightly beyond working hours - I second the experience of one of the reviewers here ( intermittent service! ) It wont cover beyond my downstairs - Wrong or inaccurate information given by Go internet! I asked for a WiFi booster, they convinced me that theirs is superior to getting a booster from Amazon or any where else, and it will cost me £50 - This was rather changed ! I was told that this was not correct and the charge is £12/month for a booster !!! I said thanks I don’t want obviously! Already paying for the fast deal download speed 200mb/25 upload ! Costing £40 So this was inaccurate info given by the lovely Tristan ! Changed by the nice Sam ! So I asked to cancel my contract within the 14 days ! The Nice Sam said they don’t offer a cooling period !! I sent an email invoking my consumer rights ! (Sent after work on Friday evening) Got an email confirming cancellation on Sunday evening! and this was the long new year bank holiday! Have you noticed ? You won’t get through after 5 ! But this was reply on a bank holiday Sunday !! But when I needed tech help just after 5 ! It wasn’t available! To add insult to all that injury when I tried to subscribe to a new provider I was told that Go internet didn’t deactivate the line ! Advised me to ask them to do it ! I called Sam and he confirmed that they will do it ! The next day still not done, and Sam told me that unfortunately OFNL terms is that it should be 30 days notice ! Even if I cancel in 14 days ! I asked ! He said yes I asked him if Trevor ( he owns Go internet) could call me to discuss!! Contacted OFNL and they confirmed that it has nothing to do with OFNL ! They don’t have such a policy and Go Internet could deactivate if they want to ! AGAIN INACCURATE WRONG INFORMATION! Tried to call them back 5:14 and guess what ?!! No one there, call tomorrow! They sent me an exceptionally high bill just to return the router and for the poor less than 14 days service Of £244 of which £166 ( deposit ) to return the router then they will pay it back ! ( never did a company asked for that before !) and the rest is the cost of 14 days service!! So I wish them luck and if they could improve they will be good .. as for now .. I would not recommend it at all Oh I almost forgot they send you a router without the admin and password to configure your router if you want to !!