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HomeGo Internet Reviews
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Go Internet Reviews

4.675276752767528 out of 5 stars
4.675276752767528 out of 5 stars
4.7
|Excellent|271 reviews

Last reviewed 7 months ago

TrustScore

4.7
4.675276752767528 out of 5 stars
Excellent
5 out of 5 stars
227
4 out of 5 stars
21
3 out of 5 stars
10
2 out of 5 stars
5
1 out of 5 stars
8
271 reviews in total

Review summary

Go Internet receives overwhelmingly positive feedback, with many reviewers praising the excellent service and reliable internet connection. Customers highlight the friendly and professional installation process, noting that installers are thorough and tidy. The ease of setup and hassle-free experience are frequently mentioned, with several users expressing satisfaction with the speed and quality of the service. However, some complaints arise regarding customer service, particularly with missing equipment and difficulties in reaching support for assistance. Despite these minor issues, the overall sentiment remains highly favorable, with many recommending Go Internet for its great service and performance. Overall, Go Internet is viewed as a strong choice for internet service.

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Based on reviews, created with AI

See what reviewers are saying

John Thomson
John ThomsonFeatured

7 months ago

4 out of 5 stars

All on time and works well

All on time and works well

John Stewart-Murray
John Stewart-MurrayFeatured

7 months ago

5 out of 5 stars

Friendly, tidy and professional install

The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised a... See more

Loren Allen
Loren AllenFeatured

8 months ago

5 out of 5 stars

A great

A great, simple and straight forward process.

PSteps
PStepsFeatured

8 months ago

4 out of 5 stars

Only just joined. Good so far.

Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was q... See more

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Elizabeth Crisp
Elizabeth Crisp
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Here in deepest Devon we were…

Here in deepest Devon we were desperate, struggling with Broadband not worthy of the name. I didn't want to resort to satellite, so reached out to several companies. Trevor from GO was the only one to respond. His positivity and agile thinking has found us a solution; we have gone from 0.08 to18! Price is very fair, people good to deal with and, although it is early days, I would highly recommend on our experience so far.

Helpful?
Matthew Price
Matthew Price
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Great customer service

Very efficient and professional service. Surprisingly how competitive the price was for my home Internet. Fast setup by their engineers and professionalism shown. Happy customer 5*****

Helpful?
Lloyd Roden
Lloyd Roden
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

The Go Internet installers were very…

The Go Internet installers were very professional, tidy and efficient. They were very thorough making sure everything was good before they left.

Helpful?
Chris Hill
Chris Hill
1 reviews•New Reviewer
over 5 years ago
4 out of 5 stars

Very good service friendly staff but…

Very good service friendly staff but signal does drop out every now and then. Overall great service

Helpful?
Alex Watts
Alex Watts
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

The only ones who WOULD help.

Every single big provider and my other local one were unwilling to put a connection in to my rural area. Trevor saw it as a challenge and got me the speeds I need for 4K streams, video calls and all the cat videos while other folks in my house do the same. Couldn't fault it.

Helpful?
Chris
Chris
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Installation of WiFi Extender

The company recently installed our Internet and landline. After a while we realised that we needed a WiFi extender to enable the system to reach the furthest point of our home. The Company confirmed that they could provide one, gave us a competitive quote, and quickly personally delivered it. They would also have installed it if we wished, but it was set up for `plug & play' and we easily did it ourselves. One of the great advantages of this Company is that it's local to us; they are friendly and knowledgeable and easy to contact if we have any questions or concerns.

Helpful?
Beverly Nurse
Beverly Nurse
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Excellent service from the men that…

Excellent service from the men that came to fix the internet. Actual internet connection Is now much better than it was although not 100% perfect but when is any internet signal 100%.

Helpful?

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Wayne
Wayne
1 reviews•New Reviewer
over 5 years ago
5 out of 5 stars

Five star very pleased

Five star very pleased

Helpful?
John Veitch
John Veitch
1 reviews•New Reviewer
over 5 years ago
4 out of 5 stars

Poor Service

We have continual interruptions with our Wi Fi.Went down last Sunday afternoon and not on till 10 am Monday morning.Today,Saturdayeveningwe sat down to watch a Netflix film and again down at 7 pm.. not to come on again that night.Its just not reliable.This has happened several times over the past month.Its just not reliable.On ringing them up told mast down in our area.Again!! They should not be taking people’s money in areas they cannot provide a decent service.Its just pot luck if wi fi is down for an hour or a day.Think again if you are about to use their service.My wife has had to stop playing her online poker with friends as wi fi gone halfway through her last two evening games.😕

Helpful?
Conrad Parker
Conrad Parker
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Can't fault the service

Can't fault the service. An excellent job all round Many thanks

Helpful?
Kevin Figg
Kevin Figg
1 reviews•New Reviewer
almost 6 years ago
3 out of 5 stars

We have had a lot of lose of signal…

We have had a lot of lose of signal over the past week

Helpful?
M Flux T/A R M Flux & Son
M Flux T/A R M Flux & Son
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Since switching to Go Internet in Oct…

Since switching to Go Internet in Oct 2019, my Internet instantly jumped from a Download speed of 6.59 to 49.47 & Upload from 0.2925 to 4.96. So much of an improvement!

Helpful?
Stag Lane Motors
Stag Lane Motors
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Dragging an office into the 21st Century

We instructed Go Internet to overhaul our internet and phone capabilities in our office. Over the years we'd just 'put a new cable in' every time a computer was added to the group, but some cables were now redundant, and our old provider was becoming more and more unreliable. The Team from Go Internet came in, assessed, estimated, and gave us a quote for the work which was very reasonable. We asked them to do the work and it was carried out very professionally and when the office was closed, to minimise disruption. A very smooth transition, and now we have a whole new server with great remote access and our problems are dealt with very quickly.

Helpful?
Nick Ward
Nick Ward
1 reviews•New Reviewer
almost 6 years ago
4 out of 5 stars

Good people to deal with

Good people to deal with

Helpful?
Retail Manager Solutions Ltd
Retail Manager Solutions Ltd
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Super company to deal with

Super company to deal with. We took on their hosted voip phone system which was done at a great price and is now saving us £400+ a month compared to our old internal system. They have brought us right up to date enabling us to answer calls anywhere. The few issues we have had Go Internet have been very prompt to sort.

Helpful?
Robert Ross
Robert Ross
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Works just great and life saver at this…

Works just great and life saver at this time!!

Helpful?
Direct Contract Cleaning
Direct Contract Cleaning
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Prompt service with simple billing.

Prompt service with simple billing.

Helpful?
David Thornton Sales Excellence
David Thornton Sales Excellence
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Excellent advice and service

Excellent advice and service

Helpful?
Nosy Marketing
Nosy Marketing
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Problem solved in a professional and…

Problem solved in a professional and quick way (and for the right price). Well done Trevor and the team and thank you :)

Helpful?
Oana
Oana
1 reviews•New Reviewer
almost 6 years ago
5 out of 5 stars

Excellent

Trevor and the rest of the team are fantastic. We've been using Go Internet for almost 3 years now and we received great service. Highly recommend!

Helpful?
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About Go Internet

Go Internet is an internet service provider based in the UK, specializing in delivering reliable broadband solutions to both residential and business customers on the Isle of Wight and Hampshire. The company offers a range of internet services, including superfast fibre broadband, ultrafast fibre connections, and rural wireless internet access. These options cater to different needs, from everyday home use to more demanding applications such as streaming and gaming. The company is committed to providing straightforward and effective internet services without complicated jargon, ensuring customers receive honest and friendly advice. By utilizing various technologies, including fibre optics and wireless networks, Go Internet aims to meet the diverse connectivity requirements of its clientele, making it a suitable choice for individuals and businesses seeking dependable internet solutions.

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