GoFibre Broadband Reviews

All good tradesman

Friendly, informative installation engineer. Worked fast and service activated in around an hour total.

The engineer was very friendly and informative. He worked hard and had everything done tidy and efficiently. Everything working well.

They kept me informed all the time, the engineer was polite and told me exactly what he was doing, each step of the way.

The installation was seamless and professional. BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB. I have an old house with thick walls and have invested a significant amount of money in equipment to mitigate the problem of WiFi dead spots. Plugging my mesh into the ports on the router yielded a speed of less than 100Mbps, removing GoFibre's router completely achieved far higher throughput (circa 250Mbps). If GoFibre's differentiator is higher speed, why supply equipment that can't take advantage of that speed. What should be the most reliable connection in the house proves to be the slowest. I will contact customer service and organize the return of the router.

Friendly and respectful

Always kept in touch when it was going to be done and Rory talked me through the whole process the work at the house was very good and a very pleasant gentleman

Done well and on time

Deeply frustrated that a lack of available installation engineers has resulted in me paying through the nose for two months for out of contract rates with my previous ISP. Any savings that were possible from switching are now vastly exceeded by this. Worst decision ever, and somewhat disingenuously sold.

The Best Service

From first point of contact to the installation, always kept in the loop. Engineer was superb too. Highly recommend 👏

Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation. Met any problems head on in a most professional way . 5* for each of them

Connection quick and painless. Broadband going great. Customer service easy to get through to

From initial contact to installation, we received the best service, our connection was a smooth operation, engineer on time, professional and efficient. Happy days!

Excellent service and super fast connection. Installation was brilliant by a very nice chap. Highly recommended.

Extremely frustrating trying to connect devices. 2 calls with technical support have resulted in additional networks being created with limited success. The conclusion that my problems were largely wifi range issues merely highlights the appallingly limited range over short distances. I am now expected to purchase an additional range extender. I am not holding my breath. I wish I had never started.

Excellent customer service. On the one occasion I had a fault it was dealt with quickly with very little disruption.

The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have consistent, fast broadband access.

Good clear and concise communication from polite and respectful customer service staff

They have spray painted tge Fire Hydrant cover leaving a pigs ear of my front garden. It looks completely unsightly. I complained but nothing has been done. Didnt ask just did it. In 28 years of living here nobody has done this....